Nicole Buch
Algonquin,IL
Summary
Dynamic Account Executive with over 7 years of experience in client relations, account management and customer service across diverse industries. Strong communication and organizational skills and committed to delivering exceptional service and client satisfaction.
Overview
10
10
years of professional experience
Work History
Safety Supervisor
Highlander Transportation
05.2026 - Current
- Developed and implemented safety training programs for drivers, enhancing workplace awareness.
- Collaborated with management to refine safety protocols, improving overall operational efficiency.
- Led investigations into incidents, identifying root causes and recommending corrective actions.
- Monitored safety equipment and supplies, maintaining inventory levels for uninterrupted operations.
- Analyzed incident reports to identify trends, driving continuous improvement in safety measures.
- Evaluated new tools or equipment for safety concerns, ensuring proper training and guidelines were in place prior to implementation.
- Managed permit applications, ensuring compliance with local regulations and timelines.
- Filed quarterly IFTA filings across multiple states to ensure taxes are being paid on time.
Account Executive
Quality Glass & Mirror
06.2023 - 05.2026
- Skilled in generating invoices efficiently to facilitate smooth financial transactions.
- Capable of receiving and processing client orders, ensuring accurate input into organizational systems.
- Adept at addressing inquiries and assessing project requirements.
- Managing a portfolio of accounts, understanding client needs, and providing ongoing support to ensure client satisfaction and retention.
- Staying up-to-date on industry trends, product knowledge, and competitor information.
Accounts Associate
MS Safety Partners
09.2021 - 05.2023
- Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports.
- Maintained and built strong client relationships through quality, personalized interactions.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Maintained customer data confidentiality while inputting information into system.
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
Front End Supervisor
JOGA LLC
10.2016 - 10.2020
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
General Studies (Bachelor's degree) -
Northern Illinois University
DeKalb, IL12.2026
Arts (Associate) - undefined
Elgin Community College
Elgin, IL05.2021
Skills
- Account management
- Cold Calling
- Communication skills
- Customer Service
- Organizational skills
Timeline
Safety Supervisor
Highlander Transportation
05.2026 - Current
Account Executive
Quality Glass & Mirror
06.2023 - 05.2026
Accounts Associate
MS Safety Partners
09.2021 - 05.2023
Front End Supervisor
JOGA LLC
10.2016 - 10.2020
Arts (Associate) - undefined
Elgin Community College
General Studies (Bachelor's degree) -
Northern Illinois University