Nicole Buczko
Butler,PA
Summary
Committed and hardworking professional with a proven track record in efficiently processing transactions and providing exceptional customer assistance. Dedicated to resolving issues, answering inquiries, and efficiently completing customer transactions. A creative problem-solver well-versed in delivering top-notch customer service.
Overview
12
12
years of professional experience
Work History
Inventory Specialist
Mac Discount LLC
11.2023 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Performed data entry and completed proper paperwork.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
Manager
Mac's Rt 8 Cafe
04.2022 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Picked up responsibilities that had to be done. Such as cooking, dishes, register when needed.
- processed payments, entering sales in register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
- Set schedules for staff by planning and designating shifts and hours.
Hairstylist
Ashleigh James Salon
08.2021 - 03.2022
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Recorded notes for future reference about customer preferences and services delivered.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Fulfillment Associate
Walmart
10.2020 - 06.2021
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
Hairstylist
Great Clips
05.2019 - 10.2020
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Recorded notes for future reference about customer preferences and services delivered.
Cook
Mac's Rt 8 Cafe
10.2012 - 05.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Maintained food safety and sanitation standards.
Education
No Degree - Cosmetology
Butler Beauty Academy
Butler, PA05.2009
High School Diploma -
Butler Area Senior High School
Butler, PA06.2008
Skills
- Customer Service
- POS Systems
- Cash Handling and Management
- Customer Needs Assessment
- Employee Training and Development
- Payment Collection
- Cash Handling
- Drawer Balancing
- Complex Problem-Solving
- Sales Techniques
- Time Management
- Attention to detail
- Customer service
- Inventory control
- Teamwork and collaboration
- Inventory organization
- Inventory tracking
- Heavy lifting
Contact
Butler, PA 16001
Education
Butler, PA,Butler, PA
Timeline
Inventory Specialist
Mac Discount LLC
11.2023 - Current
Manager
Mac's Rt 8 Cafe
04.2022 - 11.2023
Hairstylist
Ashleigh James Salon
08.2021 - 03.2022
Fulfillment Associate
Walmart
10.2020 - 06.2021
Hairstylist
Great Clips
05.2019 - 10.2020
Cook
Mac's Rt 8 Cafe
10.2012 - 05.2019
No Degree - Cosmetology
Butler Beauty Academy
High School Diploma -
Butler Area Senior High School
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