Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Bulger

Charlotte,NC

Summary

Accomplished Credentialed Veterinary Technician Shift Lead at Banfield Pet Hospital, adept in surgical assistance and patient triage, significantly enhanced clinic efficiency and client satisfaction. Leveraged expertise in diagnostic imaging and anesthesia administration, alongside exceptional client education skills, to improve patient outcomes and foster a collaborative team environment. Detail-oriented Veterinary Technician with 10 years of relevant experience and specific expertise in veterinary nutrition. Recognized for providing quality care and dedication to excellent animal care and client service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Credentialed Veterinary Technician Shift Lead

Banfield Pet Hospital
12.2023 - Current
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Answered owner animal health questions and advised on best care practices.
  • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients, also can do dental radiographs and dental charting and dental nerve blocks
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Educated clients on nutrition, preventive health and other animal care.
  • Trained and mentored other LVT staff, along with new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Maintained safe working environment by observing safety procedures, policies, and regulations.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Enforced company policies and regulations with employees.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Registered Veterinary Technician

Banfield Pet Hospital
01.2021 - Current
  • Performed laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting.
  • Collaborated with the veterinary team, contributing to a positive work environment and seamless coordination of patient care.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Administered medications and vaccinations as prescribed by the veterinarian, ensuring proper dosage and timely administration.
  • Provided compassionate nursing care to patients, promoting their overall well-being and comfort during treatment.
  • Assisted with diagnostic imaging procedures such as radiographs or ultrasounds, enabling accurate diagnoses and treatments.
  • Assisted veterinarians in surgery, resulting in successful procedures and faster recovery times for patients.
  • Conducted dental cleanings under anesthesia, improving oral health outcomes for patients.
  • Educated pet owners on preventive care measures, leading to healthier pets and fewer medical issues.
  • Assessed paws, ears, and eyes for injuries or infections as part of initial evaluation.
  • Implemented tailored treatment plans based on individual patient needs, resulting in improved health conditions over time.
  • Enhanced patient care by performing diagnostic tests and analyzing results for accurate diagnosis.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Administered medications to animals in treatment and documented changes in condition.
  • Restrained animals to protect veterinarians from potential harm.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Educated clients on nutrition, preventive health and other animal care.
  • Performed dental cleanings using ultrasonic scaler.

Veterinary Assistant

Banfield Pet Hospital
12.2014 - 12.2021
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Administered medications to animals in treatment and documented changes in condition.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Restrained animals for examination and treatment.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Prepared animals for surgical procedures.
  • Maintained clean and safe animal living areas.
  • Performed testing and completed blood counts.
  • Educated clients on post-surgical care and nutrition.

Education

Bachelor of Science - Veterinary Technologist

Penn Foster College
Scottsdale, AZ
2024

Associate of Science - Veterinary Technology

Penn Foster College
Scottsdale, AZ
12.2020

Skills

  • Intravenous injection and catheterization
  • Surgical Assistance and General anesthesia monitoring
  • Medication and Vaccine administration
  • Medical History Collection
  • Diagnostic Imaging
  • Laboratory skills
  • Client Education
  • Veterinary Technician Appointments
  • Anesthesia Administration, Monitoring and Intubation
  • Thoracic and abdominal radiograph
  • Emergency and preventive care
  • Euthanasia Procedures
  • Dental Radiography
  • Fear Free and gentle handling
  • Recover BLS Certified
  • Dietary recommendations, calorie calculations, assessing body condition scoring
  • Working with client complaints and finding solutions

Certification

Fear Free Level One - currently in Level 2


Human - Animal Bond Certified


Recover BLS Certified


Royal Canin Veterinary Technician Nutrition Program




Timeline

Credentialed Veterinary Technician Shift Lead

Banfield Pet Hospital
12.2023 - Current

Registered Veterinary Technician

Banfield Pet Hospital
01.2021 - Current

Veterinary Assistant

Banfield Pet Hospital
12.2014 - 12.2021

Bachelor of Science - Veterinary Technologist

Penn Foster College

Associate of Science - Veterinary Technology

Penn Foster College

Similar Profiles

CREATE PROFILE
Nicole Bulger