Assisted with preparation of snacks and other light meals.
Performed general cleaning duties such as sweeping floors, washing
Reported and documented resident changes in consumption or behaviors.
Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
Served specific meals to patients with special dietary needs.
Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
Treated patients and team members with dignity and respect.
Stocked food and other supplies for main kitchen and units.
Worked closely with team members to update cleaning protocols and increase aide efficiency.
Set up trays and food service carts to deliver food to residents.
Served food and beverage items to residents, meeting therapeutic diets.
Assisted patients with special needs to eat meals, providing kindness and patience.
Followed dietary procedures in accordance with established policies.
Cleaned and maintained dining room during and after each meal service.
Delivered snacks to nurse station for distribution to specific residents.
Set tables before patients arrived to maintain meal plan productivity.
Engaged with residents to provide positive and enriching experiences.
Served food and snacks according to planned menu and patients' diet orders.
Collaborated with team to deliver timely service of items.
Directed patrons to restrooms and other amenities within facility.
Refilled condiments, napkins and server workstations.
Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Oversaw inventory in buffet and reported replacement needs to kitchen management.
Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Prepared variety of foods according to exact instructions and recipe specifications.
Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Maintained safe food handling practices to prevent germ spread.
Maintained clean and orderly appearance throughout kitchen and dining area.
Prepared workstations with ingredients and tools to increase efficiency.
Filled and served various beverages for customers.
Assembled and served meals according to specific guest requirements.
Worked closely with dietitians to ensure proper nutrition for each resident and patient.
Monitored expiration dates on products and disposed of any spoiled or expired foods.
Maintained a safe working environment by following all safety protocols.
Lead Housekeeper
Sheridan Society Hill
Philadelphia
08.2018 - 05.2020
Demonstrated and promoted a 100% commitment to providing the superior customer service for guests and associates
Modeled a systematic routine that encouraged the safety and punctuality by assisting the supervisor in maintaining a smooth delivery of services and performing all the duties of housekeeping as needed
Coordinated with the maintenance engineer on the deep cleaning program, assisting management with guest room inspections and any additional duties assigned by the management team
Led training group of new and existing housekeepers, guest room inspections, and adhere to the company standards, policies and procedures
Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories
Monitor procedures related to the availability and assignment completion to ensure maximum staff productivity.
Housekeeping Supervisor
Courtyard Marriot
Glassboro
12.2014 - 06.2018
Achieved outstanding employee of the month recognition for participating in the transformation by enhancing orientation training and in-service training to clarify the company's policies, work procedures, and to demonstrate use and maintenance of equipment
Addressed and investigated guests complaints and concerns regarding housekeeping service and equipment while taking corrective action to ensure guest satisfaction
Oversaw and updated the list of rooms to be cleaned immediately and list of prospective check-outs or discharges
Delegated assignments and duties to housekeeping attendants and preforming a thorough inspections of work conformance to prescribed standards of cleanliness
Maintenance inventories stock to ensure adequate supplies and issue supplies and equipment to room attendants and guest.
Room Attendant
Holiday Inn Express
Philadelphia
06.2010 - 10.2014
Successfully completed all incumbents of the training program to perform highest level of customer service to all guests while staying alert to their needs
Obtained daily list of vacant rooms which needed immediate attention and list of prospective check-outs in order to prepare work assignments
Specialized in deep cleaning of bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, cleaning agents and changing bed linens
Strive to maintain a safe working environment through the prevention of accidents, preservation of equipment and achievement of safe working practices.