Nicole Burnett
Orlando,FL
Summary
Result-driven professional with 28 years of experience in Commercial Operations. Detailed oriented known for having great organizational skills. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Looking for new role where hard work and dedication will be highly valued.
Overview
28
28
years of professional experience
Work History
Donor Center Technician
Grifols Biomat USA
Orlando, FL
11.2023 - Current
- Followed laboratory guidelines for handling biological specimens.
- Screened donors to determine eligibility to donate plasma.
- Maintained a clean work environment by adhering to infection control policies and procedures.
- Processed samples collected from donors for further testing or analysis as needed.
- Demonstrated knowledge of standard operating procedures related to collection processes.
- Assisted with scheduling appointments for donors and staff members.
- Provided support to nurses, phlebotomists, and other medical personnel in the collection process.
Manager, Commercial Operations
Urban One, TV One
New York , NY
03.2019 - 03.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored staff performance and addressed issues.
Medical Assistant
NY -Presbyterian Hospital
New York , NY
08.1997 - 11.1998
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Transported patients to and from lab for BMI testing.
Medical Assistant (Internship)
Woman’s Health Care Treatment Center
Brooklyn, NY
03.1997 - 05.1997
- Performed patient intake duties, including taking vital signs and medical histories.
- Assisted physicians with examinations and procedures.
- Prepared examination rooms with necessary instruments and supplies.
- Transported patients to exam room for further examinations by physician.
Education
NHA Certified/Diploma - Phlebotomy
Florida Health Care Academy
Orlando, FL09.2023
Certified- Medical Assistant -
Travel & Health Institute
New York, NY09.1995
Diploma - Business Administration
SCS Business School
Brooklyn, NY03.1994
High School Diploma -
Sarah J. Hale HS
Brooklyn, NY05.1993
Skills
- Phlebotomy Technician (CPT)
- Venipuncture
- Urinalysis
- Microsoft suites
- Patient Care
- Warm/friendly approach with patients
- Lab procedure knowledge
- Project Management
- Focus and Follow-Through
Timeline
Donor Center Technician
Grifols Biomat USA
11.2023 - Current
Manager, Commercial Operations
Urban One, TV One
03.2019 - 03.2023
Medical Assistant
NY -Presbyterian Hospital
08.1997 - 11.1998
Medical Assistant (Internship)
Woman’s Health Care Treatment Center
03.1997 - 05.1997
NHA Certified/Diploma - Phlebotomy
Florida Health Care Academy
Certified- Medical Assistant -
Travel & Health Institute
Diploma - Business Administration
SCS Business School
High School Diploma -
Sarah J. Hale HS
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