Nicole Burns
Modesto,CA
Summary
I am organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Supervisor
Maddox Resources / Mountain Mike's Pizza
07.2013 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Reduced errors in financial records by conducting thorough audits and identifying discrepancies.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store management changes, staffing, training, and promotional efforts to ensure smooth transitions for transitioning locations.
- Supervised 4 locations to enforce high-quality standards of operation.
Education
High School Diploma -
Merrill F. West High School
Tracy, CA05.2008
Skills
- Performance Evaluations
- Team Leadership
- Verbal and Written Communication
- Staff Training and Development
- Conflict Resolution
- Customer Service
- Computer Skills
- Scheduling
- Multi-Line Phone Talent
- Organization and Time Management
- Critical Thinking
- Professional and Courteous
Timeline
Supervisor
Maddox Resources / Mountain Mike's Pizza
07.2013 - Current
High School Diploma -
Merrill F. West High School
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