Nicole Bustillos
Woodbridge,VA
Summary
An employee with a strong customer service background, as well as the ability to multitask and manage time effectively. Highly-motivated employee with a desire to take on additional challenges. Strong work ethic, adaptability, and excellent interpersonal skills. Motivated and organized employee who is eager to apply time management and organizational skills in a variety of environments. Detail-oriented and capable of learning new concepts quickly. Dedicated and responsible employee who is ready to utilize the knowledge gained from master's studies in the workplace.
Overview
6
6
years of professional experience
Work History
Material Management Specialist II
Fairfax County Public Safety Headquarters
Fairfax, VA
12.2021 - Current
- Maintain equipment and uniform stock for issuance to members of the Fairfax County Police Department.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to the appropriate department.
- Inventory stock and maintain records of the inventory to ensure correctness.
- Receive all equipment and uniforms to ensure the correct item is received and is in acceptable condition.
- Maintain records of all transactions and orders placed and ensured all orders' accuracy and correctness.
- Assist all customers coming into the Quartermaster and issue any needed replacement uniforms and equipment.
- Assist in supervising the Quartermaster section and the cadets.
Telecommunicator
Public Safety Communications Center
Woodbridge, VA
10.2020 - 04.2021
- Answering 911, Non-emergency, and calls from citizens requesting police and fire assistance.
- Working in Teletype and the Warrant unit
- Enter and manage information in NCIC/VCIN.
- Handled emergency phone calls calmly and obtained pertinent information with a composed approach.
- Took caller information, read associated computer information, and documented vital details in the call tracking and assignment system.
- Addressed questions, problems, or requests for service or equipment.
- Recorded and maintained files or records of customer requests, work, or services performed.
- Used radio, telephone, and computer systems to update first responders with new information.
Police Officer
Prince William County Police Department
Manassas, VA
01.2020 - 09.2020
- Executed law enforcement patrol functions in assigned locations for extended periods.
- Patrolled designated areas on foot and by vehicle, maintaining awareness and providing valuable community surveillance.
- Protected citizens by preventing crime, enforcing laws, and apprehending suspects.
- Render aid to accident victims and other persons requiring first aid for physical injuries.
- Diffused active disturbances with de-escalation techniques, compassion, and combat skills.
- Communicated with victims, suspects, and witnesses to gather and provide information regarding criminal events.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Accumulated evidence, interviewed victims, and interrogated suspects to conduct thorough criminal investigations.
- Observed and recorded details of criminal events according to departmental protocol.
- Documented observations and actions by radioing information and completing reports.
- Prepared investigative reports to support criminal investigations.
- Photograph crime or accident scenes and interview victims and eyewitnesses
- Directed traffic at high-volume special events for public safety and order.
- Issued traffic tickets and wrote incident reports according to commissioner specifications.
- Operated mobile data terminals from patrol vehicles to obtain criminal records on the scene.
- Identify, pursue, and arrest suspects and perpetrators of criminal acts.
- Served criminal warrants and subpoenas to suspects in public and private locations.
- Process prisoners and prepare and maintain records of prisoner bookings.
- Testify in court to present evidence.
Customer Service
Fairfax County Public Safety Headquarters
Fairfax, VA
03.2019 - 11.2019
- Worked in the quartermaster section of the police department
- Front desk, answered phone calls, handing out uniforms and materials for Police Officers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Recruit
Fairfax County Criminal Justice Academy
Fairfax , VA
11.2018 - 02.2019
- Learning about safety and law enforcement procedures, tactics, experience, and hands-on activities.
Volunteer
John Adams for Attorney General Campaign
Chantilly, VA
05.2017 - 08.2017
- Phone banking, volunteering at events, door knocking, and giving out information about Virginia’s statewide election.
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
- Collaborated with others by contributing time, effort, and talent to advance needs or further missions.
- Established and maintained relationships with fellow volunteers and organizational stakeholders.
- Engaged with stakeholders and community members and answered questions regarding volunteer programs.
- Helped with prep, set up, and breakdown of community and public events.
Education
Master of Arts - Homeland Security And Emergency Preparedness
Virginia Commonwealth University
Richmond05.2023
Bachelor of Science - Criminology
Virginia Polytechnic Institute And State University
Blacksburg, VA05.2018
Associate of Arts - Criminal Justice
Northern Virginia Community College
Woodbridge, VA05.2016
Skills
- Inventory monitoring and management
- Order Checking
- Data documentation
- Organization and Prioritization
- Production Organization
- Customer Relations
- Time management
- Microsoft Office
Languages
Spanish
Professional
Timeline
Material Management Specialist II
Fairfax County Public Safety Headquarters
12.2021 - Current
Telecommunicator
Public Safety Communications Center
10.2020 - 04.2021
Police Officer
Prince William County Police Department
01.2020 - 09.2020
Customer Service
Fairfax County Public Safety Headquarters
03.2019 - 11.2019
Recruit
Fairfax County Criminal Justice Academy
11.2018 - 02.2019
Volunteer
John Adams for Attorney General Campaign
05.2017 - 08.2017
Master of Arts - Homeland Security And Emergency Preparedness
Virginia Commonwealth University
Bachelor of Science - Criminology
Virginia Polytechnic Institute And State University
Associate of Arts - Criminal Justice
Northern Virginia Community College
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