Nicole Butler
Sunstates Security at Ally Financial Center
CHARLOTTE,NC
1
Certification
17
years of professional experience
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Work History
Security Officer
6 Months- Responded swiftly to incidents, providing assistance and coordinating with local law enforcement as needed.
- Responded swiftly to incidents, providing assistance and coordinating with local law enforcement.
- Trained new security personnel on procedures and safety measures, fostering a culture of vigilance.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a a top priority.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with the security team and building supervisors using two-way radios, mobile phones and other technological devices.
General Service Manager
2 Years 3 Months- Managed daily parking operations and staff scheduling to enhance service delivery.
- Monitored staff performance to uphold quality standards.
- Conducted regular meetings with staff to align on progress toward goals and objectives.
- Evaluated job applications received from potential candidates for positions within the general services organization.
Supply Chain Order Fulfillment Specialist
6 Years 3 Months- Processed customer orders with high accuracy and efficiency through inventory management systems, enhancing order fulfillment reliability.
- Coordinated with shipping teams to secure timely delivery of products, contributing to improved customer satisfaction.
- Assisted customers with product selection and order placement.
- Generated fulfillment reports to monitor product movements, aiding in inventory management and operational decision-making.
Event Security Guard
5 Years 5 Months- Monitored crowd behavior, ensuring safety and compliance during events.
- Conducted security checks on entry points to prevent unauthorized access.
- Patrolled event areas to identify and address potential security risks.
- Collaborated with law enforcement, enhancing public order and safety.
- Patrolled event areas to proactively identify and mitigate security risks.
- Assisted in emergency response procedures during incidents or evacuations.
- Collaborated with law enforcement to maintain public order and safety.
Dispatcher/Scheduler
2 Years- Coordinated daily schedules for drivers and vehicles in transit operations.
- Handled incoming calls and inquiries from passengers and stakeholders, ensuring timely and accurate responses.
- Managed incoming calls and inquiries from passengers and stakeholders effectively.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Addressed and resolved customer complaints regarding service issues or delays, enhancing customer satisfaction.
- Coordinated scheduling and confirmation of appointments to optimize service delivery.
Event Security Guard
7 Years- Monitored crowd behavior to ensure safety and compliance at events.
- Executed thorough security checks at entry points, ensuring prevention of unauthorized access.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Coordinated with law enforcement to uphold public order and ensure safety during events.
- Patrolled event areas to proactively identify and mitigate potential security risks.
- Assisted in emergency response procedures during incidents or evacuations.
- Collaborated with law enforcement to maintain public order and safety.
Education
High School Diploma
Some College (No Degree) - Communications
Skills
Incident response
Threat detection
Threat analysis
Risk assessment
Security management
Performance monitoring
Schedule coordination
Staff management
Shift planning
Problem-solving abilities
Attention to detail
Communication skills
Accomplishments
National Honor Society (Dunbar SHS)
Dean's List (University of the District of Columbia)
Employee of the Month (Transdev)
Affiliations
Volunteer-Lynn Lewis Foundation, 2007-Present
Certification
- CPR & AED Training - February 2026-February 2028
Education and Training
other,other
Timeline
Security Officer
Sunstates Security at Ally Financial Center
02.2026 - CurrentRead More
General Service Manager
Parking Management Company
10.2023 - 01.2026Read More
Supply Chain Order Fulfillment Specialist
Shaw Industries
06.2018 - 09.2024Read More
Event Security Guard
S.A.F.E. Management
08.2016 - 01.2022Read More
Dispatcher/Scheduler
Transdev
06.2016 - 06.2018Read More
Event Security Guard
S.A.F.E. Management
05.2009 - 05.2016Read More
University of The District of Columbia
Some College (No Degree) from Communications
Read More
Paul Laurence Dunbar Senior High School
High School Diploma
Read More