Summary
Overview
Work History
Education
Skills
Credentials And Skills
Timeline
Generic

Nicole Byers

Lincolnton,GA

Summary

I aim to be highly versatile and adaptable in all aspects of my life. I was born into and have spent my entire life as a military child: moving around the world every few years has helped to develop my interpersonal skills, and the continuous relocation of home and schools has ensured a strong attention to detail and an openness to change. These traits have proven particularly useful in regards to my past employment, where such skills helped me to excel quickly. I am a driven administrator with proactive problem-solving and resourcefulness capabilities. I thrive in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction. Additionally, my background in Education ensures I conduct all client related matters with strong skills in writing, organization, and project management.

Overview

Work History

Interviewer

University of New Hampshire Survey Center
  • Utilized customer service skills to build a rapport with interviewees
  • Displayed the technological abilities needed to understand and correctly use the company’s computer programs
  • Used leadership skills to train and mentor new interviewers
  • Managed a high volume call workload within a deadline driven environment
  • Resolved an average of 150 inquiries each week and consistently met performance benchmarks in all areas speed, accuracy & volume
  • Conducted surveys on political figures and socioeconomic trends nationwide
  • Gathered and entered data with aid of computer assisted telephone interviewing program
  • Resolved respondents' problems or transferred call to appropriate supervisor
  • Ensured confidentiality of collected data for federal government surveys.

Server

The Bagel Mill Restaurant
  • Developed and utilized customer service skills to provide a pleasant dining experience for patrons
  • Successfully multitasked to serve multiple customers at once
  • Attention to detail to ensure that all orders were accurate and on time
  • Greeted and listened effectively to customers to ensure courteous and quick service
  • Maintained café cleanliness at all times, including cleaning tables, maintaining condiment bar, and removing trash
  • Prepared and served drinks and food in accordance with health codes and café standards
  • Performed all support tasks such as cleaning cases and equipment, and restocking display cases.

Sales Associate and Pharmacy Tech

Rite Aid Pharmacy
  • Displayed technological skills to use cash register and enter data into company scan gun and computer system
  • Displayed interpersonal skills to diffuse customer service issues
  • Resolving insurance issues
  • Interacted with approximately 70 customers daily, building strong customer base through providing personalized product guidance, and resolving issues
  • Assisted in marketing efforts while building rapport with customers by inviting them to special store events
  • Performed daily department tasks including stocking, creating merchandise displays, re-merchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions
  • Provided comprehensive follow-up, often going between customer and vendors to resolve issues, and tailoring resolutions to meet customer needs
  • Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items
  • Delivered excellent customer service with floor sales and assist customers with purchases
  • Managed cash register, communicated with customers and operated sales floor
  • Exceeded sales and promotional goals consistently
  • Assisted with calculating the store's end of year inventory
  • Opened and closed store independently, when needed.

Assistant Store Manager

Rite Aid Pharmacy
  • Coordinating and scheduling shifts
  • Receiving shipments, managing stock and inventory, preparing stock for shipment and processing recalls
  • Balancing store finances
  • Running store for weeks at a time when manager unavailable
  • Interviewing, hiring, terminating employees
  • Training new employees
  • Resolving interpersonal employee and customer service disputes
  • Provided training resources in POS, product knowledge, guest service, and sales
  • Recruiting, hiring, and retaining a quality core staff
  • Coaching and training team to achieve maximum results
  • Enforcing company cash handling policies and procedures, and other loss prevention policies
  • Coordinating and scheduling shifts
  • Receiving shipments, managing stock and inventory, preparing stock for shipment and processing recalls
  • Balancing store finances
  • Running store for weeks at a time when manager unavailable
  • Resolving interpersonal employee and customer service disputes.

Paralegal

David R. Craig & Associates
- Current
  • Answer and direct phone calls
  • Organize and schedule meetings and appointments for myself, other legal assistants, and office attorneys
  • Produce and distribute memos, letters, faxes and forms
  • Develop and maintain a physical and electronic filing system
  • Provide general support to visitors
  • Provide information to clients by answering questions and requests
  • Research and create presentations
  • Handle multiple projects and co-ordinate work timeline based on time sensitivity
  • Scan, organize, and file exhibits and legal documents into the firm's electronic filing system, and submit them with the probate court system
  • Co-ordinate with the New Hampshire Probate Court system to aid clients in conducting Estate Administrations and Guardianships
  • Co-ordinator with the Department of Health and Human Services to submit Medicaid applications on behalf of clients
  • Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, and verifying receipt of supplies
  • Carry out administrative duties such as filing, typing, copying, binding, scanning etc
  • Write letters and emails on behalf of other office staff
  • Book conference calls, rooms, taxis, etc
  • Handle sensitive information in a confidential manner
  • Reply to email, telephone or face to face inquiries
  • Develop and update administrative systems to make them more efficient
  • Greet and assist visitors to the office
  • Proficiency in Excel, Word, and Powerpoint.

Education

Bachelor of Arts - Education

University of New Hampshire
Durham, NH
05.2014

Skills

  • Database Creation and Management
  • Written Communication
  • Time Management and Meeting Deadlines
  • Client Interactions
  • Data Collection
  • Telephone Etiquette
  • Legal Research
  • Writing and Editing
  • Office Management and Coordination
  • Strategic Planning
  • Staff Training

Credentials And Skills

Proficient in Microsoft Word, Excel and Powerpoint, American Sign Language (ASL) Intermediate, University of New Hampshire, Durham, NH, Bachelor of Arts (B.A.) in English Teaching, May 2014, 3.4

Timeline

Interviewer

University of New Hampshire Survey Center

Server

The Bagel Mill Restaurant

Sales Associate and Pharmacy Tech

Rite Aid Pharmacy

Assistant Store Manager

Rite Aid Pharmacy

Paralegal

David R. Craig & Associates
- Current

Bachelor of Arts - Education

University of New Hampshire

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Nicole Byers