Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Byrom

Nicole Byrom

2180 Tassey Rd ,TN

Summary

Dependable Lead Sales Associate with 20 years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.

Adaptable Lead Sales Associate eagerly anticipating new challenges and opportunities for growth and contributions with dynamic sales team. Driven to go above and beyond to exceed team and corporate sales goals.

Energetic Lead Sales Associate models passion for brand, customer and product to meet and exceed individual and team goals. Collaborates with team, building strong relationships to maximize customer loyalty. Protects company assets with policy awareness and loss prevention procedures.

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

24
24
years of professional experience

Work History

Sales Lead

Smile Direct Club
Nashville, TN
08.2019 - 10.2023
  • Maintained relationships with existing clients by providing product updates and information.
  • Resolved customer complaints in an efficient manner while maintaining quality standards.
  • Provided training sessions for new employees on sales techniques, procedures.
  • Identified opportunities to improve processes related to the sale of products or services.
  • Developed and implemented a successful sales strategy to increase revenue.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.

Sales Associate

Gymboree
Murfreesboro, TN
01.2017 - 06.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advice.

Singer Songwriter

Self Employed Writer
Murfreesboro, TN
04.2000 - 04.2006
  • Developed and wrote original songs for upcoming album.
  • Recorded and produced vocal tracks in professional studio environment.
  • Performed live shows to promote upcoming album releases.

Sales Assistant

Merle Norman Cosmetic Studio
Antioch, TN
05.2003 - 02.2006
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Processed special orders for out-of-stock items when necessary.
  • Maintained cleanliness of the sales floor area at all times.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Accepted and completed cash, check and credit card payments.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Contacted customers to provide information on new and exciting products and service offerings.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Fostered relationships with customers to expand customer base and retain business.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Greeted customers to determine wants or needs.

Education

Certificate To Be Owner of The Store -

Merle Norman School
09-2003

High School Diploma -

Valliant High School
Valliant, OK
05-2000

Skills

  • Sales Engagement Techniques
  • Product And Service Sales
  • Product And Service Management
  • Service-Driven Sales
  • Efficient Sales Transactions
  • Proven Sales Track Record
  • Customer Retention Abilities
  • Customer Engagement And Support
  • Customer Follow-Up
  • Customer Satisfaction
  • Complaint Resolution
  • Customer Service And Care
  • Customer Success Management
  • Customer Service Experience
  • Sales Team Training
  • Effective Selling Techniques
  • Service Promotions
  • Networking
  • Sales Closing
  • Lead Prospecting
  • Sales Support
  • Closing Strategies
  • Sales Presentations
  • Sales Planning
  • Sales Promotions
  • Sales And Marketing Strategies
  • Product Demonstrations
  • Sales Quota Achievement
  • Sales Performance
  • Beauty Product Demonstration
  • Visual Displays And Presentations
  • Relationship Selling
  • Brand Promotion
  • Product Management And Pricing
  • Persuasive Communication
  • Retention Strategies
  • Persuasive Selling
  • Staff Development

Timeline

Sales Lead

Smile Direct Club
08.2019 - 10.2023

Sales Associate

Gymboree
01.2017 - 06.2018

Sales Assistant

Merle Norman Cosmetic Studio
05.2003 - 02.2006

Singer Songwriter

Self Employed Writer
04.2000 - 04.2006

Certificate To Be Owner of The Store -

Merle Norman School

High School Diploma -

Valliant High School
Nicole Byrom