Supervised daily sushi and deli operations, ensuring compliance with food safety standards.
Trained and mentored staff on product knowledge and customer service techniques.
Served as an integral part of the management team, actively participating in daily meetings to discuss operational updates, sales goals, and achievements.
Enhanced customer satisfaction by providing exceptional service and product knowledge.
Managed inventory levels, ensuring accuracy and consistency to minimize shortages and optimize flow.
Front End Supervisor/Area Supervisor
Ross Stores
03.2019 - 10.2022
Processed customer transactions efficiently using point-of-sale systems.
Resolved customer inquiries and complaints, and managed customer returns and exchanges efficiently, ensuring a smooth process for customers.
Trained and mentored team members on best practices and operational procedures.
Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Shift Manager
Cafe 86
11.2019 - 07.2020
Supervised daily operations, ensuring adherence to company policies and safety standards.
Trained team members on kitchen procedures, customer service, and order taking, enhancing team performance and efficiency.
Coordinated scheduling and workload distribution to optimize staff efficiency during shifts.