Hi, I’m
Nicole Cacioppo
Palatine,IL
Summary
With over twenty years of valuable experience, I have developed strong organizational and interpersonal skills. Throughout my career, I have excelled in maintaining good customer relations, implementing effective merchandise strategies, and managing inventory. Eager to contribute as a valuable staff member, I am now seeking a long-term career with your company
Overview
23
years of professional experience
Work History
Old Navy
Assistant Manager
02.2025 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Old Navy
Product Operations Specialist
03.2023 - 02.2025
Job overview
- Consistently treat all customers and employees with respect and contribute to a positive work environment
- Serve as a role model to achieve priorities in store with the customer as the primary focus
- Act based upon directions from the Sales & Service Leader and collaborate effectively with employees
- Support Sales & Service Leader duties during non-peak hours
- Lead and manage execution of assigned specialized functional area- merchandising or product operations
- Be accountable to personal goals which contribute to overall store goals and results.
Michael's
Merchandising/Operations/Replenishment Manager
03.2022 - 01.2023
Job overview
- Participated in truck unload and stocking shipment
- Participated in planogram process to make sure they are complete on time and accurate
- Participated in the AD (signage) set process
- Help maintain seasonal sets on a daily and weekly basis (omni channel)
- Acknowledge customers help locate product and provide solutions and ideas
- Assist in hiring and interviewing process
- Serve as a Manager on Duty (MOD)
- Train and coach the team to achieve results
- Assist store manager on planning and supporting the scheduling and execution of store workload.
Home Depot
Merchandising Execution Team
02.2021 - 10.2021
Job overview
- Configured and arranged up-to-date marketing displays to promote sales
- Placed prices and descriptive signage to promote items
- Communicated and coordinated execution of planograms with store management.
Old Navy
Product Operations Specialist
09.2019 - 02.2021
Job overview
- Consistently treat all customers and employees with respect and contribute to a positive work environment
- Serve as a role model to achieve priorities in store with the customer as the primary focus
- Act based upon directions from the Sales & Service Leader and collaborate effectively with employees
- Support Sales & Service Leader duties during non-peak hours
- Lead and manage execution of assigned specialized functional area- merchandising or product operations
- Be accountable to personal goals which contribute to overall store goals and results.
Mariano's
Customer Service Representative/Front End Lead
02.2017 - 08.2017
Job overview
- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
- Effectively communicate with customers and respond to questions and requests in a timely manner
- Assisted with returns and refunds
- Monitored the front end, making sure employees takes their breaks and customers checking out expediently
- Assist customers at checkout and bag groceries to minimize customers wait time
- Assisted in end of the day balance of cash registers
- Trained and assisted general team members as needed.
Buy Buy Baby
Department Lead/Sales/RTV/Gift Registry/Front End Associate
07.2010 - 09.2016
Job overview
- Trained employees on departmental responsibilities
- Responsible for overall success of the department
- Met sales goals through providing exceptional customer service
- Inspect shipments for damages or defects and records discrepancies or damages
- Processed items to be shipped out and assisted with stocking and merchandising
- Assisted customers in creating registries as needed
- Implemented successful merchandising plans including plan-o-grams, working directly with the merchandising manager
- Maintain inventory of shipping materials and supplies
- Perform all responsibilities associated with cashiering, when required.
Nordstrom
Assistant Manager
01.2002 - 01.2008
Job overview
- Assisted the manager in teaching and coaching employees to deliver outstanding customer service
- Helped the manager execute a business plan on providing exceptional customer service
- Collaborated with the manager to ensure the customer receives the best quality, value and selections of merchandise
- Assisted the manager to ensure merchandising and presentation standards are met
- Assisted the manager in ensuring accurate inventory management and achieve shrinkage goals
- Stocked merchandise when shipment arrives.
Education
Northern Illinois UniversityDeKalb, Illinois
Credits towards bachelor's degree in Deaf Rehabilitation Counseling
Rochester Institute of TechnologyRochester, New York
Associates in Applied Science and Arts
01.2000
Skills
- Personable Communicator
- Accurate money handling
- Skilled in conflict resolution
- Resourceful
- Proactive
- Microsoft Word
- Excel
- Publisher
- Data Gathering and Documentation
- Meeting Planning and Leadership
- Supervision and Leadership
- Communication
References
Available upon request
Languages
Sign Language
Professional Working
Timeline
Assistant Manager
Old Navy
02.2025 - Current
Product Operations Specialist
Old Navy
03.2023 - 02.2025
Merchandising/Operations/Replenishment Manager
Michael's
03.2022 - 01.2023
Merchandising Execution Team
Home Depot
02.2021 - 10.2021
Product Operations Specialist
Old Navy
09.2019 - 02.2021
Customer Service Representative/Front End Lead
Mariano's
02.2017 - 08.2017
Department Lead/Sales/RTV/Gift Registry/Front End Associate
Buy Buy Baby
07.2010 - 09.2016
Assistant Manager
Nordstrom
01.2002 - 01.2008
Northern Illinois University
Credits towards bachelor's degree in Deaf Rehabilitation Counseling
Rochester Institute of Technology
Associates in Applied Science and Arts
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