Nicole Cahill
Jarrell
Summary
Dynamic Veterinary Technician with extensive experience at Crystal Falls Animal Hospital, skilled in vaccine administration and client education. Proven ability to enhance patient care through effective communication and compassionate support during challenging situations. Recognized for improving workflow efficiency and ensuring high-quality service in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Veterinary Technician
Crystal Falls Animal Hospital
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
Dispatch Manager
Airtron Heating & Air Conditioning
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Technician Payroll
Customer Service Representative
Stans Heating Air and Plumbing
05.2023 - 03.2025
- Answer the phone on the first ring
- Take payments
- Callback customers who submitted online requests
- Sell Memberships
- Create new customer accounts
- Be prompt and on time
- Communicating effectively with customers AND coworkers in a professional manner
- Managed disputes effectively in high-pressure environments, ensuring professional conduct.
- Handled client grievances empathetically, fostering repeat patronage.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Westwood High School
Austin, TX05.2008
Skills
- Vaccine administration
- Medical history collection
- General anesthesia monitoring
- Diagnostic imaging
- IV medication administration
- Intravenous injection
- Laboratory skills
- Surgical preparation
- Pharmacy duties
- Client education
- Anesthesia administration
- Thoracic and abdominal radiograph
- Treatment administration
- Suture removal
- Nail trimming
- Emergency and preventive care
- Supply restocking
- Diagnostic sampling
- Euthanasia procedures
- Medical record-keeping
- Fluid therapy
- Vaccinations
- Euthanasia
- Medication dispensing
- Patient monitoring
- Patient positioning
- Medication labeling
- Intramuscular injection
- Dental procedures
- Wound treatment
- Lab operations
- Instrument pack sterilization
- Vital signs
- Sanitation protocols
- Anal sac expression
- Fluorescein stain test
- Microscopy techniques
- Emergency care
Timeline
Customer Service Representative
Stans Heating Air and Plumbing
05.2023 - 03.2025
Veterinary Technician
Crystal Falls Animal Hospital
Dispatch Manager
Airtron Heating & Air Conditioning
High School Diploma -
Westwood High School
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