Nicole Caine
Ormond Beach,FL
Summary
Results-oriented Strategic Partnership Manager with 12+ years of experience driving revenue growth and enhancing market presence through high-impact strategic alliances. Skilled in channel program development, contract negotiation, and executing joint marketing initiatives for measurable results. Adept at leveraging data-driven insights to optimize partner performance and enhance customer satisfaction.
Overview
15
15
years of professional experience
Work History
Manager, Channel Partnerships
Bridge
, NC
05.2024 - Current
- Established and developed comprehensive channel program with strategic planning for scalable growth.
- Managed ISV collaborations to align with organizational objectives
- Directed business development efforts to broaden partner network and increase revenue.
- Created and executed detailed marketing initiatives for partners
- Developed and executed training programs for partners and sales teams.
- Collaborating with cross-functional teams to support product integration and alignment with partner offerings.
- Secured favorable terms through vendor and partner negotiations.
Partner Account Manager - Strategic Alliances
Dialpad
San Ramon, CA
02.2022 - 02.2023
- Cultivated and maintained strategic partnerships with key stakeholders to enhance collaboration and drive joint initiatives.
- Spearheaded the launch of a HubSpot partnership, leading to integration development.
- Fostered robust relationships with strategic partners, such as Salesforce (impacting $10M in annual recurring revenue), and ServiceTitan (resulting in $2.4M in annual recurring revenue).
- Executed joint marketing campaigns, resulting in a 5% month-over-month increase in Salesforce leads, optimizing marketing efforts through targeted strategies.
- Created detailed reports on partner sales, marketing campaigns, and other initiatives.
- Negotiated contracts with vendors
- Conducted monthly meetings with partners to review performance metrics and identify areas of improvement.
- Implemented strategies to increase revenue growth from existing partnerships.
Director of Partner Programs
Fuze
Boston, MA
06.2021 - 02.2022
- Recruited, trained, supervised, evaluated and mentored staff members.
- Oversaw budgeting processes for the Partner program.
- Developed and executed a comprehensive channel strategy to maximize revenue and expand market reach.
- Led a team of 5 channel managers, restructuring the partner program to align with business objectives and enhance partner engagement.
- Collaborated with senior leadership to set and monitor performance metrics, driving accountability and performance improvement.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Prepared presentations for board meetings summarizing key developments within the company.
- Assessed employee performance against established benchmarks or targets.
- Strengthened relationships with Master Agents, achieving a 20% increase in lead generation through enhanced partner collaboration.
Sr. Channel Sales & Customer Success Manager
Serenova
Austin, TX
10.2017 - 05.2021
- Managed channels to enhance partner relationships and achieve strategic revenue goals.
- Supported high-profile and OEM relationships with multiple agents, including Mitel, ConvergeOne, AT&T, AT&T Government Solutions, and Windstream.
- Developed and nurtured strong customer relationships, including key accounts such as the Department of State and Tufts Medical Center, to ensure satisfaction and retention.
- Revamped renewals program to enhance yearly income by $4M
- Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
- Developed custom solutions for customers based on their individual business objectives.
- Drove customer escalations to resolution by engaging directly with clients.
- Identified potential partners, evaluated their capabilities, and negotiated contracts with them.
- Conducted regular meetings with channel partners to ensure smooth operations and successful delivery of products.
- Organized training sessions for channel partners on new product launches and updates.
- Participated in industry events, conferences to promote company's products, services among target audiences.
- Trained and equipped channel partners on company products, services, potential customers and proven sales and service practices in specific industry and market.
Channel Sales Manager
TelStrat
Allen, TX
03.2010 - 10.2017
- Developed and executed effective channel strategies that drove annual sales growth through strategic partnerships with high-profile accounts.
- Identified potential partners, evaluated their capabilities, and negotiated contracts with them.
- Conducted regular meetings with channel partners to ensure smooth operations and successful delivery of products.
- Established relationships with key customers in order to generate more business opportunities.
- Organized training sessions for channel partners on new product launches and updates.
- Participated in industry events, conferences to promote company's products, services among target audiences.
- Managed sales pipeline, forecasted monthly performance and located new business opportunities.
- Developed and executed plans and action items to boost channel partner revenue and cultivated close business relationships with partners, leading to increased loyalty and retention.
- Trained and equipped channel partners on company products, services, potential customers and proven sales and service practices in specific industry and market.
Education
Bachelor of Science - Business Administration And Management
Mount Washington College
Manchester, NH06-2007
Skills
- Strategic Partnership Development
- Channel Program Development
- Business Development
- Partner Marketing Strategies
- Training & Enablement
- Contract Negotiation
- Performance Analysis & Reporting
- Cross-Functional Collaboration
- CRM Software (Salesforce, Outlook, Google Suite)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Manager, Channel Partnerships
Bridge
05.2024 - Current
Partner Account Manager - Strategic Alliances
Dialpad
02.2022 - 02.2023
Director of Partner Programs
Fuze
06.2021 - 02.2022
Sr. Channel Sales & Customer Success Manager
Serenova
10.2017 - 05.2021
Channel Sales Manager
TelStrat
03.2010 - 10.2017
Bachelor of Science - Business Administration And Management
Mount Washington College
Similar Profiles
Rebecca ValentineRebecca Valentine
Direct Care Staff at BridgeDirect Care Staff at Bridge
Oscar RodriguezOscar Rodriguez
Maintenance Technician at BridgeMaintenance Technician at Bridge
KIMONE JAMESKIMONE JAMES
Substance Abuse Counselor - Part Time at New Bridge Medical CenterSubstance Abuse Counselor - Part Time at New Bridge Medical Center