Summary
Overview
Work History
Education
Skills
Languages
Websites
Accomplishments
Affiliations
Certification
Timeline
Generic

Nicole Calvillo

Los Angeles,CA

Summary

Dynamic and results-driven professional with experience at Instacart, excelling in order fulfillment and customer service. Proven ability to optimize routes and manage inventory effectively, ensuring timely deliveries and high customer satisfaction. Recognized for adaptability and keen product knowledge, consistently enhancing service quality through client feedback analysis.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Cashier

BIG 5, Big 5 Sporting Goods
Los Angeles, CA
07.2007 - 01.2010
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Stocked shelves with merchandise when needed.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted and balanced cashier drawers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Discounted purchases by scanning and redeeming coupons.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Welcomed customers, offering assistance to help find store items.
  • Helped customers find specific products, answered questions, and offered product advice.

Cleaning Company

Facilitatorsco
Los Angeles, CA
08.2009 - 10.2019
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Inspected rooms for damages before beginning work on them.
  • Dusted furniture, machines or equipment.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Assisted with special projects related to cleaning or maintenance when needed.
  • Stocked restroom supplies such as toilet paper, soap, and paper towels.
  • Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of the facility.
  • Steam-cleaned or shampooed carpets.
  • Performed weekly deep cleanings of restrooms and other common areas.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.

Grocery Shopper

Instacart
Los Angeles, CA
04.2020 - Current
  • Distributed groceries to customers, ensuring timely delivery and high satisfaction.
  • Addressed customer inquiries and resolved issues to maintain service excellence.
  • Adapted to new tasks as needed during operational changes.

  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Greeted customers and answered product or service questions.
  • Compiled and analyzed client feedback to identify trends and areas for service enhancement.
  • Completed pickup and shopping orders for customers within local area.

Education

Medical Assistant - Medical Assistant

Everest College
Los Angeles, CA
06-2008

High School Diploma -

Aviva High School
Los Angeles, CA
06-2007

Skills

  • Order fulfillment
  • Customer service
  • Inventory management
  • Product knowledge
  • Time management
  • Route optimization

Languages

English
Professional

Accomplishments

  • Graduated high school with straight A's

Affiliations

  • I run a small business selling custom apparel and cups

Certification

  • Medical Assistant
  • CPR

Timeline

Grocery Shopper

Instacart
04.2020 - Current

Cleaning Company

Facilitatorsco
08.2009 - 10.2019

Cashier

BIG 5, Big 5 Sporting Goods
07.2007 - 01.2010

Medical Assistant - Medical Assistant

Everest College

High School Diploma -

Aviva High School

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