Nicole Camacho
Tustin,CA
Summary
Motivated individual with strong work ethic and team collaboration skills with experience in managing multiple projects and deadlines simultaneously while ensuring that the highest standards of quality and creativity are being achieved. Other professional accomplishments include training and supervising team members in developing and implementing new procedures to maximize efficiency within the workplace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Student Services Advisor
Westcliff University
08.2022 - Current
- Oversees a student caseload of over 200 students each semester.
- Promoted as a trainer for all incoming advisors for the Student Services Department in 2023.
- Works consistently with both international and domestic students to help guide them through their Masters program in the College of Engineering and Technology (COTE). Programs including Masters of Science in Engineering Management (MSEM), Masters of Science in Information Technology (MSIT), and Masters of Science in Computer Science (MSCS).
- Works alongside other departments such as the Registrar, International Affairs, Student Accounts, Records, and Scheduling departments to ensure each student is getting the required assistance personal to their academic plans.
- Prepares weekly advising materials such as graduation plans, mass mailings of information and deadlines for the upcoming academic sessions, maintains student tracking, and email communications to student caseload.
- Responds to all student and staff inquiries to ensure each student stays on track with their academic and educational plans according to their program of study.
- Develops strong relationships with students through regular communication, leading to increased improvement in their course work and overall grades.
- Regularly assesses student progress to prevent students from being placed on Academic Warning and Academic Probation statuses.
- Weekly calls and Zoom meetings with students to answer questions and give guidance where needed.
- Provides and explains all student request forms such as Change in Schedule Request forms, Change in Program Request forms, Maximum Credits Request forms, and many more.
- Works daily with programs such as Global Academic Portal (GAP), Student Information System (SIS), Excel and Microsoft Softwares, SLATE, and more.
Social Media Marketing Coordinator
West Coast Dental Corporate
05.2020 - 08.2022
- Increased brand awareness by developing and implementing new social media marketing strategies.
- Boosted audience engagement with the creation of targeted content by managing various social media platforms such as the official West Coast Dental and Magicland Dental websites, multiple Instagram accounts and Facebook pages for all 40+ locations, LinkedIn, Indeed, Twitter, Youtube, Yelp, and Google Pages for all West Coast Dental and Magicland Dental offices in California, as well as all Peak Dental locations in the state of Washington.
- Responded to all feedback via Yelp, Google, and direct website reviews.
- Enhanced online presence by optimizing SEO and managing paid social media advertising campaigns through programs such as Zipwhip, Patient Activator, ZocDoc, Mailchimp, ePractice Portal, and other media platforms.
- Conducted marketing research to identify target audiences and tailor content accordingly for maximum impact.
- Created social media editorial calendars, coordinating content production and scheduling for optimal posting times.
- Generated monthly reports on performance metrics, presenting insights to stakeholders for informed decision making.
- Created and designed new advertisements companywide for all new promotions and deals.
Attractions Operator
Disneyland California Adventure Theme Park
12.2021 - 09.2023
- Enhanced guest experience by operating attractions safely and efficiently.
- Ensured the safety of all guests by closely monitoring attraction operations and responding quickly to any issues or concerns.
- Contributed to a positive work environment by collaborating effectively with team members and supervisors.
- Assisted in training new Attractions Operators, sharing best practices for safe and enjoyable ride experiences.
- Provided upmost excellent and "show-ready" customer service, addressing guest inquiries and resolving issues promptly.
- Supported special events within the park by assisting with crowd control, entertainment scheduling, and other logistical tasks as needed.
- Promoted a fun atmosphere for guests by engaging with them throughout their visit, offering assistance when necessary.
Education
Bachelor of Arts - Communications With Emphasis in Marketing
California State University - Long Beach
Long Beach, CA05.2019
Associate of Arts - General Studies With Speech Communication Cert.
Cerritos College
Norwalk, CA06.2016
Skills
- Training and onboarding experience
- Leadership experience
- Proficient in Microsoft Office Suite
- Copy Editing Experience
- Photoshop and Advertising
- Email marketing and content management
- Communication and Public Relation skills
Certification
Certificate in Speech Communication from Cerritos College in 2016
Timeline
Senior Student Services Advisor
Westcliff University
08.2022 - Current
Attractions Operator
Disneyland California Adventure Theme Park
12.2021 - 09.2023
Social Media Marketing Coordinator
West Coast Dental Corporate
05.2020 - 08.2022
Bachelor of Arts - Communications With Emphasis in Marketing
California State University - Long Beach
Associate of Arts - General Studies With Speech Communication Cert.
Cerritos College
Certificate in Speech Communication from Cerritos College in 2016
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