Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Cameron

Stow,OH

Summary

Detail-oriented and driven with expertise in problem solving, plus managing daily office functions. Experienced Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff.

Overview

36
36
years of professional experience

Work History

District Registrar

Stow Munroe Falls City Schools
Stow , Ohio
05.2019 - Current
  • Organized, reviewed and filed paperwork for secure recordkeeping.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Updated computer system with latest information to keep records current and accurate.
  • Responded to requests for information from various individuals by providing enrollment documents.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • I work in SIS, GRADEBOOK and ODDEX.


Head Cook/Kitchen Manager

Stow-Munroe Falls High School
Stow, OH
05.2017 - Current

  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
  • Prepared operational reports and analysis and made appropriate recommendations about progress and negative trends.
  • Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
  • Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
  • Practiced safe food handling procedures at all times.
  • Verified freshness of products upon delivery.
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
  • Promptly reported any maintenance and repair issues to Executive Chef.

Owner, Manager, Customer Service, & Relations Specialist

Self, Cameron Inc. LLC
Stow , OHIO
01.2006 - Current
  • Met or exceeded service and quality standards every review period.
  • Gathered and verified all required customer information for tracking purposes.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Defused volatile customer situations calmly and courteously.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Food Services/EMIS Secretary

Stow Munroe Falls City School District
Stow, Ohio
08.2019 - 05.2020
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Cooked batches of food according to standard recipes.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Observed customer purchases in line and differentiated between standard portions.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Created appealing food arrangements for party trays and specialized orders.

Baker,Service,Cashier

Stow-Munroe Falls High School
Stow, OH
05.2016 - 06.2017
  • Filled out inventory and production sheets and informed head baker of stock levels.
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Complied with all health and safety codes.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Routinely cleaned and maintained kitchen equipment and oven.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Effectively prepped, stored, rotated and stocked product.

School Bus Operator

Stow-Munroe Falls High School
Stow, OH
01.2014 - 05.2016
  • Maintained and inspected my school bus to all state standards.
  • Drove safely and obeyed all road signs.
  • Kept the students in their seats and clear of the aisle.
  • Reported any danger signs of my bus to the mechanics, immediately.
  • Made sure students crossed the streets safely and correctly.

In Home Daycare Provider

Self
Stow, OH
01.2001 - 05.2007
  • Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Instructed children in health and personal habits, such as eating, resting and using the toilet.
  • Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
  • Maintained accurate accounting of tuition and operating reports.
  • 6 years toddler care experience.
  • Managed an in-home daycare with 2 infants, 4 toddlers and preschoolers and 4 school-aged children.

Education

High School Diploma - undefined

North High School
Akron, OH

Skills

  • Skilled in call center operations
  • Exceptional workflow management
  • Adheres to customer service procedures
  • Strong problem solving aptitude
  • Avaya Software knowledge
  • Attention to detail
  • Talented client relations manager
  • Bookkeeping
  • Financial reporting
  • Customer relations
  • Tax accounting
  • Individual tax returns
  • Project planning
  • Clerical Support
  • Report Preparation
  • Special Assignments
  • Data Collection
  • Recordkeeping Strengths
  • Critical Thinking
  • Information Updates
  • Typing Proficiency
  • Professional Telephone Demeanor
  • Problem-Solving Ability
  • Computer Proficiency
  • Resolving Irregularities
  • Paperwork Processing
  • Administrative Support
  • System Implementation
  • Issue and Complaint Resolution
  • Document and Records Management
  • 10-Key
  • Understanding Customer Needs

Timeline

Food Services/EMIS Secretary

Stow Munroe Falls City School District
08.2019 - 05.2020

District Registrar

Stow Munroe Falls City Schools
05.2019 - Current

Head Cook/Kitchen Manager

Stow-Munroe Falls High School
05.2017 - Current

Baker,Service,Cashier

Stow-Munroe Falls High School
05.2016 - 06.2017

School Bus Operator

Stow-Munroe Falls High School
01.2014 - 05.2016

Owner, Manager, Customer Service, & Relations Specialist

Self, Cameron Inc. LLC
01.2006 - Current

In Home Daycare Provider

Self
01.2001 - 05.2007

High School Diploma - undefined

North High School
Nicole Cameron