Detail-oriented and driven with expertise in problem solving, plus managing daily office functions. Experienced Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff.
Overview
36
36
years of professional experience
Work History
District Registrar
Stow Munroe Falls City Schools
Stow , Ohio
05.2019 - Current
Organized, reviewed and filed paperwork for secure recordkeeping.
Verified paperwork accuracy and checked for completion prior to processing.
Greeted every guest with personable approach and provided knowledgeable service.
Updated computer system with latest information to keep records current and accurate.
Responded to requests for information from various individuals by providing enrollment documents.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Followed detailed directions from management to complete daily paperwork and computer data entry.
I work in SIS, GRADEBOOK and ODDEX.
Head Cook/Kitchen Manager
Stow-Munroe Falls High School
Stow, OH
05.2017 - Current
Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
Prepared operational reports and analysis and made appropriate recommendations about progress and negative trends.
Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Verified proper portion sizes and consistently attained high food quality standards.
Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
Practiced safe food handling procedures at all times.
Verified freshness of products upon delivery.
Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
Promptly reported any maintenance and repair issues to Executive Chef.
Met or exceeded service and quality standards every review period.
Gathered and verified all required customer information for tracking purposes.
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Accurately documented, researched and resolved customer service issues.
Defused volatile customer situations calmly and courteously.
Identified chronic customer issues by creating and maintaining customer complaint log.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Food Services/EMIS Secretary
Stow Munroe Falls City School District
Stow, Ohio
08.2019 - 05.2020
Maintained clean, trash-free workspaces to maximize productivity and safety.
Greeted customers at counter to fulfill requests and answer questions.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Sanitized dining ware and kitchen equipment according to health code standards.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Made food according to standard recipes with requested changes for customer satisfaction.
Learned other teammates' work tasks to train as backup.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Cooked batches of food according to standard recipes.
Circulated kitchen area to receive work assignments and identify support tasks.
Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Plated hot meals and salads in aesthetically pleasing arrangements.
Observed customer purchases in line and differentiated between standard portions.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Created appealing food arrangements for party trays and specialized orders.
Baker,Service,Cashier
Stow-Munroe Falls High School
Stow, OH
05.2016 - 06.2017
Filled out inventory and production sheets and informed head baker of stock levels.
Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
Complied with all health and safety codes.
Replenished and rotated food items, following correct food cooling and storage procedures.
Routinely cleaned and maintained kitchen equipment and oven.
Packaged and labeled baked goods with accurate descriptions and ingredients.
Effectively prepped, stored, rotated and stocked product.
School Bus Operator
Stow-Munroe Falls High School
Stow, OH
01.2014 - 05.2016
Maintained and inspected my school bus to all state standards.
Drove safely and obeyed all road signs.
Kept the students in their seats and clear of the aisle.
Reported any danger signs of my bus to the mechanics, immediately.
Made sure students crossed the streets safely and correctly.
In Home Daycare Provider
Self
Stow, OH
01.2001 - 05.2007
Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
Instructed children in health and personal habits, such as eating, resting and using the toilet.
Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
Maintained accurate accounting of tuition and operating reports.
6 years toddler care experience.
Managed an in-home daycare with 2 infants, 4 toddlers and preschoolers and 4 school-aged children.