Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Campbell

King City,OR

Summary

Seasoned Operations Manager and talented leader with 9 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

24
24
years of professional experience

Work History

Operations Manager

Pacific Green
07.2016 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Developed and maintained relationships with external vendors and suppliers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Lead Pet Groomer/Trainer

Fritzy's Mobile Pet Groomer
03.2011 - 06.2016
  • Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
  • Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
  • Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
  • Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
  • Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
  • Trained and mentored 20 new personnel hired to fulfill groomer roles.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.

Pet Groomer

Petco
02.2006 - 04.2011
  • Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
  • Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
  • Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
  • Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
  • Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
  • Answered phone calls and answered questions from potential customers.
  • Ensured seamless coordination between departments by effectively communicating schedule changes in a timely manner.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.

Floral Manager

Ralphs Grocery
03.2003 - 12.2005
  • Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product quality.
  • Mentored junior staff members, fostering a positive team environment and improving overall performance.
  • Trained employees on customer order taking and basic floral arranging.
  • Managed staff scheduling, balancing employee availability with store needs while minimizing overtime costs.
  • Inventoried plants and flower care supplies and ordered more.
  • Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
  • Oversaw daily store opening procedures, ensuring cleanliness standards were met before welcoming customers.
  • Decreased shrink by 13% through close monitoring of department.
  • Supervised 3 employees in floral department.
  • Resolved customer complaints promptly, maintaining a professional demeanor while working towards satisfactory solutions.
  • Assisted with budgeting for department expenses, contributing to the overall profitability of the store.
  • Increased sales revenues with effective promotional strategies, including seasonal displays and targeted marketing efforts.

Vacation Planner

Disneyland Resort
06.2000 - 12.2002
  • Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
  • Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
  • Enhanced customer satisfaction by providing accurate and timely information on ticket prices, dining options, and event details.
  • Collaborated with team members to manage customer flow during peak times effectively.
  • Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
  • Provided exceptional customer service by addressing inquiries via phone, email, or in-person interactions professionally and courteously.
  • Utilized specialized software programs for processing ticket orders accurately and efficiently.
  • Maximized revenue by upselling additional services or promotional packages when appropriate.
  • Maintained up-to-date knowledge of venue policies, procedures, and upcoming events to provide informed recommendations to customers.
  • Assisted in resolving customer issues or concerns promptly and professionally.
  • Prepared detailed reports analyzing daily sales trends to inform management decision-making regarding pricing strategies or promotional efforts.
  • Assisted in training new staff members on company protocols and best practices related to the ticket selling process.


Education

Associate of Arts - Culinary Arts

Orange Coast College
Costa Mesa, CA

High School Diploma -

Irvine High School
Irvine, CA
05.1997

Skills

  • Operations, Logistics and Inventory Management
  • CRM software proficiency
  • Performance Improvement
  • Sales Tracking
  • Client Account Management
  • Product Promotion
  • Cost Control
  • MS Office

Timeline

Operations Manager

Pacific Green
07.2016 - Current

Lead Pet Groomer/Trainer

Fritzy's Mobile Pet Groomer
03.2011 - 06.2016

Pet Groomer

Petco
02.2006 - 04.2011

Floral Manager

Ralphs Grocery
03.2003 - 12.2005

Vacation Planner

Disneyland Resort
06.2000 - 12.2002

Associate of Arts - Culinary Arts

Orange Coast College

High School Diploma -

Irvine High School

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Nicole Campbell