Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

NICOLE CAMPOS

Groveland,FL

Summary

I have experience as customer service representative for over 5 years. Experienced with patient care and support ensuring smooth clinic operations. Known for excellent communication, patient management, and technical assistant. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. I am passionate, detailed oriented, hard worker, flexible and punctual. I strive to help customers in any way and will not stop until the customer is completely satisfied. I am also fluently bilingual; reading and writing in Spanish. I love to help people as much as I can.

Experienced with managing administrative tasks and supporting business operations.

Overview

10
10
years of professional experience

Work History

Business Assistant

Heartland Dental
01.2025 - Current
  • Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
  • Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
  • Managed complex projects successfully from inception to completion while consistently meeting deadlines under pressure situations.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Engaged with customers to build business relationships.
  • Reviewed invoices, payment requests, and expense reimbursements prior to approval.
  • Optimized workflow management through effective prioritization of tasks, delegation of responsibilities, and follow-up on progress.
  • Supported departmental goals through diligent research, data analysis, and preparation of comprehensive reports.
  • Advanced employee skill sets through comprehensive training programs tailored to individual needs.
  • Increased efficiency in daily operations by taking initiative to identify areas for improvement and implement appropriate solutions.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Sales / Clerical/ Receptionist

Campos Cars
08.2015 - Current
  • Handled the details of a company’s financial transactions.
  • Responsible for inputting all information into computer data.
  • Answered calls, responded to emails, updated the inventory and managed social media account.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Scheduled office meetings and client appointments for staff teams.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Receptionist Assistant

Clermont Pediatric Dentistry/
02.2019 - 11.2024
  • Effectively manage all front desk tasks and procedures to ensure proper office workflow.
  • Greeting customers. Setting patients
  • Calmly handle heavy phone and check-in/ check out patients.
  • Assisted customers with scheduling.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Contributed to patient safety by diligently inspecting sterile instruments for damage or contamination before use.
  • Reprocessed reusable medical devices according to manufacturer recommendations, prolonging their lifespan while maintaining sterility standards.

Server/Customer Service

Steak & Shake
02.2016 - 12.2017
  • Efficient and effective customer service contributed to improve rates of return business.
  • Passed food orders through to kitchen staff clearly and quickly.
  • Cleaned and reset tables promptly and efficiently for incoming customers, with a noticeable impact on reduced wait times.
  • Helped train new service staff members.

Education

Pearblossom Private School
05.2017

GED -

GED
Florida
01-2017

No Degree - Emergency Medical Technician

Orlando Medical Institute
Orlando, FL

No Degree - Fire Academy

Orange County Fire Recruit Class
Orlando Florida

Skills

  • Eaglesoft
  • Problem-solving
  • Multitasking expert
  • OpenDental
  • Attention to Detail
  • Active listening
  • Microsoft
  • Dependability
  • Customer service
  • Document management
  • Client relationship building
  • Meeting coordination

ADDITIONAL INFORMATION

Languages: English and Spanish

Timeline

Business Assistant

Heartland Dental
01.2025 - Current

Receptionist Assistant

Clermont Pediatric Dentistry/
02.2019 - 11.2024

Server/Customer Service

Steak & Shake
02.2016 - 12.2017

Sales / Clerical/ Receptionist

Campos Cars
08.2015 - Current

Pearblossom Private School

GED -

GED

No Degree - Emergency Medical Technician

Orlando Medical Institute

No Degree - Fire Academy

Orange County Fire Recruit Class

Similar Profiles

CREATE PROFILE