Summary
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Nicole Campos

illinois bartlett

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in library student assistant role.

Work History

Customer Service Representative

Shake Shack
01.2025 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

High School Diploma -

Streamwood High School
701 W Schaumburg Rd, Streamwood, IL 60107-1262 ·
05-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Relationship building
  • Staff training
  • Quality control

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

Spanish
Native or Bilingual
English
Professional Working

Interests

  • Reading
  • High-Intensity Interval Training
  • Outdoor Recreation
  • I enjoy helping others and giving back to the community
  • Volunteering
  • Team Sports
  • Road Trips
  • Mindfulness Practices

Timeline

Customer Service Representative

Shake Shack
01.2025 - 07.2025

High School Diploma -

Streamwood High School

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