Nicole Cano
Miami,Fl
Summary
Results-driven healthcare and wellness professional with a successful background in medical sales within the cosmetic surgery field. Proven ability to build strong client relationships and exceed sales goals through strategic planning and product knowledge. Eager to leverage a strong foundation in sales and wellness to drive business growth and deliver innovative solutions to a forward-thinking team.
Overview
2026
2026
years of professional experience
Work History
Lymphatic Drainage Massage Therapist
Self-employeed
Miami, FL
2024 - Current
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Provided pre-and post-operative care for surgical patients by administering appropriate treatments such as lymphatic drainage massages.
Plastic Surgery Coordinator
South Florida Center for Plastic Surgery
Fort Lauderdale, FL
05.2023 - 03.2025
- Coordinated patient scheduling and surgical procedures to optimize clinic workflow.
- Managed pre-operative assessments and documentation for surgical candidates.
- Facilitated communication between surgeons, patients, and insurance providers to ensure clarity.
- Developed and maintained comprehensive records in electronic medical record (EMR) systems.
- Streamlined appointment confirmation process, improving patient follow-up efficiency.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
- Conducted thorough follow-ups with patients post-surgery to monitor progress and provide necessary support regarding their recovery.
- Communicated with patients on phone and in person to enter and update medical history in database.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Received and routed laboratory results to correct clinical staff members.
- Performed various administrative tasks by filing, copying and faxing documents.
Wound Care Coordinator
Rx Healing
Miami, FL
02.2020 - 02.2022
- Coordinated patient assessments to develop personalized wound care plans.
- Educated patients on wound management techniques and prevention strategies.
- Collaborated with interdisciplinary teams to ensure optimal patient outcomes.
- Monitored healing progress and adjusted treatment plans as necessary.
- Managed documentation compliance for patient records and treatment efficacy.
- Analyzed patient feedback to identify areas for service improvement.
- Streamlined documentation processes to improve efficiency and maintain accurate patient records.
- Identified patients requiring debridement procedures and alerted attending physician.
- Maintained up-to-date knowledge in the field of wound care by attending conferences, workshops, webinars, studying journalsarticles.
- Monitored patient progress closely with timely follow-ups, adjusting treatment plans as needed for successful healing outcomes.
- Improved patient outcomes by developing and implementing comprehensive wound care plans.
- Reduced the occurrence of hospital-acquired pressure injuries through proactive risk assessments and preventative measures.
- Demonstrated exceptional leadership skills while managing a team focused on delivering high-quality patient-centered care.
- Developed treatment plans according to current wound care protocols.
- Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
- Documented and examined patient recovery and reported progress to doctors for effective management.
Certified Medical Assistant
Children’s Plastic Surgery Institution Dr. Erik Stelnicki
Fort Lauderdale, FL
05.2012 - 10.2015
- Assisted in patient intake and medical histories to streamline appointment processes.
- Prepared examination rooms, ensuring cleanliness and readiness for procedures.
- Supported physicians during patient examinations, enhancing workflow efficiency.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Educated patients on post-operative care instructions to promote recovery and satisfaction.
- Coordinated with surgical teams to ensure timely scheduling of procedures and follow-ups.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Certified Medical Assistant
Memorial West Hospital
Miramar, FL
01.2010 - 03.2011
- Implemented new office protocols that improved patient interaction and clinic operations.
- Mentored junior staff in best practices for patient care and administrative duties.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Prepared examination rooms, ensuring cleanliness and readiness for procedures.
- Supported physicians during patient examinations, enhancing workflow efficiency.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Educated patients on post-operative care instructions to promote recovery and satisfaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
Licensed Massage Therapist -
Florida Professional Institute
Miami, FLLicensed Cosmetologist -
Kaizen Beauty Academy
Pembroke Pines, FL06.2010
Associate of Arts - Business
Miami Dade College
Miami, FLHigh School Diploma - Higher School
Everglades High School
Miramar, FL06.2009
Skills
- Active listening
- Effective communication
- Professionalism
- Patient coordination
- Self motivation
- Sales savvy
Languages
Spanish
Full Professional
Timeline
Plastic Surgery Coordinator
South Florida Center for Plastic Surgery
05.2023 - 03.2025
Wound Care Coordinator
Rx Healing
02.2020 - 02.2022
Certified Medical Assistant
Children’s Plastic Surgery Institution Dr. Erik Stelnicki
05.2012 - 10.2015
Certified Medical Assistant
Memorial West Hospital
01.2010 - 03.2011
Associate of Arts - Business
Miami Dade College
High School Diploma - Higher School
Everglades High School
Lymphatic Drainage Massage Therapist
Self-employeed
2024 - Current
Licensed Massage Therapist -
Florida Professional Institute
Licensed Cosmetologist -
Kaizen Beauty Academy