Nicole Cano
Los Angeles,CA
Summary
Experienced professional with a strong background in leadership and team management. Demonstrated success in achieving desired outcomes and fostering effective collaboration within teams. Proficient in strategic planning, problem-solving, and adapting to dynamic environments. Recognized for reliability, exceptional communication skills, and consistently delivering high-quality results.
Overview
6
6
years of professional experience
Work History
Assistant Manager
La La Land Kind Cafe
12.2021 - Current
- Efficiently prepared and served a variety of coffee, food, and beverage orders, ensuring quick and high-quality service to meet customer demands.
- Maintained a clean, organized, and professional dining environment to uphold high standards of guest satisfaction and ensure a welcoming atmosphere.
- Delivered exceptional customer service by addressing guest needs promptly, providing product knowledge, and ensuring a positive and memorable dining experience.
- Supported and guided team performance by clearly communicating job expectations, setting goals, and monitoring progress to ensure consistent, high-quality results.
- Managed inventory tracking, monitored stock levels, and placed timely orders through multiple warehouse suppliers and manufacturers to ensure inventory accuracy and prevent shortages.
- Demonstrated proficiency in Square and Toast POS systems, managing transactions, handling customer orders, and ensuring smooth point-of-sale operations.
- Trained and mentored new staff, fostering teamwork and improving service efficiency, while encouraging adherence to café policies and procedures.
- Contributed to daily and weekly sales reports, providing insights on customer preferences and product performance to help guide menu decisions and promotional efforts.
Assistant Manager
Edible Arrangements
06.2020 - 02.2021
- Supervised daily store operations, ensuring efficient and seamless workflow, while maintaining a high level of product quality and customer satisfaction.
- Led and motivated team members, providing clear guidance, training, and support to ensure excellent service delivery, high team morale, and adherence to company standards.
- Managed inventory control, tracked stock levels, and coordinated orders with suppliers to maintain optimal stock availability and minimize waste.
- Handled customer inquiries and concerns with professionalism, resolving issues promptly to ensure customer satisfaction and promote repeat business.
- Administered financial operations, including cash handling, balancing registers, and processing transactions using POS systems (Square, Toast, etc.) to ensure accuracy and integrity.
- Handled special orders and customized arrangements, collaborating with customers to meet specific needs and ensuring high-quality, personalized experiences.
Retail Sales Associate
Hermosa Girl
02.2019 - 10.2019
- Utilized strong knowledge of business administration, including record-keeping, planning, and adhering to company policies and procedures, to ensure smooth and productive store operations.
- Handled opening and closing responsibilities for the registers, ensuring proper cash handling, security protocols, and readiness for the next business day.
- Delivered exceptional customer service by engaging with customers, assisting with product selections, and ensuring all customer inquiries and concerns were resolved efficiently and professionally.
- Operated POS and Shopify cash register systems with accuracy, processing transactions and ensuring prompt and correct handling of cash, credit, and gift card payments.
- Maintained thorough knowledge of store inventory, products, and promotions, offering customers helpful information and suggestions based on their needs and preferences.
- Supported store management in researching new products, market trends, and customer preferences to assist with merchandising and product stocking decisions.
Education
Associates in Business Administration - Accounting
Santa Monica College
Santa Monica06-2026
Skills
- Business administration
- Team leadership
- Customer service
- Teamwork and collaboration
- Microsoft office expertise
- Time management
- Active listening
- Adaptability and flexibility
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
La La Land Kind Cafe
12.2021 - Current
Assistant Manager
Edible Arrangements
06.2020 - 02.2021
Retail Sales Associate
Hermosa Girl
02.2019 - 10.2019
Associates in Business Administration - Accounting
Santa Monica College
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