Nicole Cantimbuhan

• Established and maintained compliance with Forbes Five-Star standards.
• Assisted with check-in and check-out procedures for guests.
• Addressed customer needs in a timely manner.
• Handled phone calls and welcomed visitors to provide assistance, address inquiries, and give directions.
• Resolved customer complaints promptly and courteously.
• Answered phones, responded to inquiries, and took messages.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Worked effectively in team environments to make the workplace more productive.
• Collaborated with colleagues to ensure smooth operations of front desk area.

• Established and maintained compliance with Forbes Five-Star standards.

ROLES:

• Play Marshall - Assisting the kid and also the guardians for proper guidance to avoid any kind of accident.
• Spa Host - Assisting the guest with their booking at the spa to have a massage, and providing them with food and refreshments.
• Pool Attendant - Escorted guests within the premises to designated lounge areas and casitas.
• Call Center and Reservation - The Call Center Reservations department of the Spa, Recreation, and Kids Club is in charge of answering guest queries through emails and phone calls.
• EVENTS - Boosted sales through direct sales of items related to events, including hotel accommodations and casino deals.