Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Caparida

Costa Mesa

Summary

Dynamic professional with a strong background in customer service and administrative support, notably at Embassy Suites by Hilton. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in managing sensitive information and maintaining meticulous documentation, while fostering a collaborative team environment. Adaptable and detail-oriented, committed to delivering exceptional results.

Overview

7
7
years of professional experience

Work History

Assistant Secretary

Psychfitness APMC
10.2023 - Current
  • Supported administrative tasks through effective communication and organization.
  • Assisted in scheduling meetings, ensuring timely notifications and coordination among clients.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Supported typing and editing of official documents, and patients' progress notes contributing to clear communication of organizational policies.
  • Managed sensitive information with discretion, ensuring the confidentiality of company documents and patients' records.
  • Checking insurance eligibility of patients.

Caregiver

Liberty Homes
11.2019 - 03.2021
  • Assisted clients with daily living activities, enhancing comfort, independence and quality of life
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Developed personalized care plans based on individual client needs and preferences.
  • Monitored vital signs and reported changes to healthcare professionals for timely interventions.
  • Maintained accurate documentation of patient progress and care provided for compliance purposes.

Front Desk Receptionist

Embassy Suites by Hilton Downtown Old Market
09.2018 - 09.2019
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Answered multi-line phone system, directing calls to appropriate departments promptly.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

Tourism And Hospitality Management

University of Santo Tomas
España, Manila, Philippines.
06-2018

Skills

  • Customer service skills
  • Problem-solving abilities
  • Answering and forwarding phone calls
  • Attention to detail
  • Effective communication
  • Adaptability and flexibility

Timeline

Assistant Secretary

Psychfitness APMC
10.2023 - Current

Caregiver

Liberty Homes
11.2019 - 03.2021

Front Desk Receptionist

Embassy Suites by Hilton Downtown Old Market
09.2018 - 09.2019

Tourism And Hospitality Management

University of Santo Tomas

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