Nicole Capellan

• Updated records of driver locations, delays, and cancellations.
• Kept detailed and updated records of calls in physical and electronic databases.
• Assigned drivers to appropriate routes based on customer needs.
• Scheduled loads according to priority and available equipment.
• Prepared daily work and run schedules.
• Tracked changes in computer system to keep records current and accurate.
• Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
• Investigated and resolved customer and vendor issues to retain business.
• Trained employees on triaging and dispatching procedures to properly handle daily calls.
• Provided timely updates to customers regarding their orders or requests.
• Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.

• Liaised with customers to provide logistics for drivers and coordinate delivery times.
• Updated records of driver locations, delays, and cancellations.
• Kept detailed and updated records of calls in physical and electronic databases.
• Created daily reports detailing response times, call volumes, and other pertinent information.
• Assigned drivers to appropriate routes based on customer needs.
• Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Delivered products to customer locations on time.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Prepared weekly performance reviews for drivers based on their adherence to company standards.

• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
• Scheduled space or equipment for special programs, meetings and conferences.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Completed basic bookkeeping and document filing.
• Understood and followed oral and written directions.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Developed a system for tracking inventory and ordering supplies as needed.

Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Organized team activities to build camaraderie and foster pleasant workplace culture.