Nicole Cardillo

• Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
• Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
• Organized seating arrangements to maximize efficiency during boarding and disembarking processes.
• Conducted regular safety checks on the bus, identifying potential issues and coordinating repairs with maintenance teams.
• I am CPR Certified
• I would also help a child if they started to have an outbreak or anxiety attack. I would calm them down. And always make sure they were safe.

Office manager

Taking customers orders on a daily basis.

Accounts receivable and Accounts Payable.

Handling the phones daily.

Making banking deposits.

Deligate to eight drivers on what needs to be done.

Putting orders in with vendors.

Pay drivers on a weekly basis

Deal with disputing tickets and dmv issues

Handle cash that comes in everyday.

Generate invoices and production papers for the drivers to go to work.

HAve collected money from customers, applied their payment.

Would deal with collection agencies for customers that refused to pay. Take care of any issues of customers missing product. Processed credit card payments.

Trained new hirers. Would go out and get new customers.

Bill customers on a weekly basis.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Increased customer satisfaction by developing effective client feedback system that led to service improvements.
• Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

• Verified insurance of patients to determine eligibility.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
• Filed and updated patient information and medical records.
• Ensured timely payments from insurance providers through submission of accurate and complete claims.
• Collected payments and applied to patient accounts.
• Posted payments and collections on regular basis.
• Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
• Liaised between patients, insurance companies, and billing office.
• Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
• Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
• Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Resolved discrepancies in accounts receivable reports, contributing to improved cash flow management.
• Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
• Trained new team members in medical billing software, increasing efficiency within the department.
• Organized filing system for patient records, expediting access to essential documents when needed.
• Conducted regular audits of billing records to ensure accuracy and completeness, enhancing overall financial performance for the practice.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
• Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
• Reviewed patient records, identified medical codes, and created invoices for billing purposes.
• Reviewed patient diagnosis codes to verify accuracy and completeness.
• Implemented comprehensive audit system for billing procedures, identifying and rectifying process gaps.