Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Paraprofessional, K-5, Autism/Learning Disabled
Loudoun County Public Schools
09.2003 - 06.2023
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Organized classroom work areas.
Maintained data logs for each assigned student monitoring progress.
Collaborated daily with General and Special Education teachers.
Provided clerical duties as needed such as filing, copying, scanning, modifying lesson plans as necessary.
Collected and analyzed data on students.
Cafeteria Attendant
Loudoun County Public Schools
10.2008 - 07.2013
Cleaned and sanitized surfaces, tools and equipment.
Delivered exceptional student experiences through attentive service and quick response to issues.
Maintained a positive environment.
Reported directly to school administration.
Substitute Teacher, K-5
Loudoun County Public Schools
10.2008 - 07.2013
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Client Service Representative and Legal Secretary
The Medical Protective Company
06.1996 - 10.1999
Maintained and managed customer files and databases.
Developed and implemented internal policies and procedures to apply best practices and establish quality standards for work flow between field office and home office.
Cross-trained and provided backup support for organizational leadership.
Scheduled all appointments for agents.
Answered and directed calls using multi-line switchboard.
Property and Casualty licensed February 1997 through October 1999.
Transcribed correspondence from General Agents to legal counsel, insured and internal departments.
Developed billing forms which were implemented by all other field offices in the region.
Office Assistant/Secretary
Berkshire Capital Management
08.1995 - 06.1996
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Created and updated records and files to maintain document compliance.
Provided clerical support to financial advisors by copying, faxing, and filing documents.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Medical Billing Clerk
Financial Management Solutions
07.1994 - 07.1995
Filed and updated patient information and medical records.
Collected payments and applied to patient accounts.
Accurately processed all insurance payments on a daily basis.
Updated patient financial information to guarantee accuracy.
Submitted invoices to insurance compaies with proper coding.
Education
High School Diploma -
Pennsbury High School
Fairless Hills, PA
06.1988
Skills
Effective Communication
Reporting Requirements
Microsoft Excel
Organization and Prioritization
Strong Work Ethic
Crisis Management/Problem Solver
Computer Skills
Google Meet
Lesson Planning and Preparation
Organizing and Distributing Materials
Transcribing Documents
Filing Procedures
Verifying Data Accuracy
Data Input
Customer Inquiries
Microsoft Office
Transcribing Information
Efficient Data Entry
Data Collection
Clerical Support
Critical Thinking
Billing Procedures
Certification
Mandt Certified - 2003-2023
Vulnerability Analysis and Assistance Program Certified
Property and Casualty Insurance licensed - 1997-1999