Nicole Cargill
Binghamton,NY
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Team Leader
Restore Therapy Services
Conklin, NY
04.2025 - 05.2025
- Managed daily workflow to assure conformity with established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
Delivery Driver Helper
UPS
Vestal, NY
12.2024 - 12.2024
- Lifted boxes and products with correct safety gear and techniques.
- Documented delivery information, updating after each stop.
- Dropped off items at customer locations.
Production Worker
Wedding Gown Preservation
Endicott, NY
08.2024 - 11.2024
- Adhered strictly to established guidelines and procedures while performing duties.
- Cleaned up work area at end of shift to maintain safe working environment.
Production Worker
Geodis Warehouse
Endicott, New YORK
08.2023 - 07.2024
- Utilized computer software programs to record details related to production process.
- Reported any issues to supervisor immediately for resolution.
- Adhered strictly to established guidelines and procedures while performing duties.
- Cleaned up work area at end of shift to maintain safe working environment.
- Kept operations area neat and orderly to minimize obstacles.
Press Machine Operator
EMT Metals
Endicott, New York
01.2021 - 10.2022
- Operated press machine to cut, bend, form, punch, or straighten metal plates.
- Ensured safety guidelines were followed during operation of machinery.
- Inspected finished product for defects and conformance to specifications.
- Maintained accurate records of production activities such as number of pieces produced and scrap generated.
- Followed established operating procedures in accordance with OSHA standards.
Customer Service Representative
NCI
Endicott, NY
08.2019 - 05.2020
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Paper Alternative Solutions
Endicott, NY
12.2018 - 07.2019
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Cashier
Weis Markets - ENDICOTT
Endicott, NY
08.2014 - 12.2018
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally in accordance with company policy.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Associate of Applied Science - Liberal Studies
SUNY Broome Community College
Binghamton, NY05-2007
Skills
- Team management
- Workflow coordination
- Employee training
- Policy compliance
- Customer service
- Safety procedures
- Conflict resolution
- Operational efficiency
- Communication skills
- Time management
- Problem solving
- Performance evaluation
- Process improvement
- Data entry
- Deadline management
- Verbal and written communication
- Team Check-ins
- Overseeing daily activities
- Team building
- Leadership
- Goal setting
- Overtime management
- Client service
- Relationship building
- Client support
- Safety processes and procedures
Timeline
Team Leader
Restore Therapy Services
04.2025 - 05.2025
Delivery Driver Helper
UPS
12.2024 - 12.2024
Production Worker
Wedding Gown Preservation
08.2024 - 11.2024
Production Worker
Geodis Warehouse
08.2023 - 07.2024
Press Machine Operator
EMT Metals
01.2021 - 10.2022
Customer Service Representative
NCI
08.2019 - 05.2020
Customer Service Representative
Paper Alternative Solutions
12.2018 - 07.2019
Cashier
Weis Markets - ENDICOTT
08.2014 - 12.2018
Associate of Applied Science - Liberal Studies
SUNY Broome Community College
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