Nicole Hale
Parchment, MI 49004-1742
Summary
Adept at balancing multiple tasks with a strong work ethic, I enhanced guest satisfaction at North Woods Village by leveraging my customer service and problem-solving skills. Trained in various healthcare and hospitality roles, I consistently exceeded performance goals, demonstrating adaptability and a proactive attitude in high-pressure environments.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Bring strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
A results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Concierge/ Certified Nursing Assistant
North Woods Village
06.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained a high level of professionalism and discretion when dealing with guests.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions.
- Created a welcoming and comfortable environment for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained accurate and up-to-date records of guest information.
- Greeted guests upon arrival by providing a warm welcome.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed check-in and check-out procedures for guests.
- Managing multiple tasks for the Executive director.
Wearhouse Worker
Target Distribution Center
09.2018 - Current
- Unloading, and receiving merchandise that comes into the building
- Maintained a clean, orderly work environment free of hazards.
- Assembled pallets and carts for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns, and electric pallet jacks.
- Drove forklifts, pallet jacks, and other equipment to move materials.
- Consistently lifted materials weighing as much as [Number] pounds.
- Operated equipment while observing standard safety procedures.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Used handheld scanners to track and maneuver freight throughout the distribution network efficiently.
- Helped train new employees in safe practices and warehouse procedures.
- I'm trained in multiple functions in my department.
- I am trained in many functions in my department.
- I worked in Damage for 2 years overlooking products and sending out emails to multiple vendors.
Med Tech
Vibrant Life Senior Living
01.2012 - 09.2018
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Interacting with Hospice on the end of life for patients.
- Interacting with Doctors and, PA on patients levels of care and needs.
Certified Nursing Assistant
Life Care Of Plainwell
06.2008 - 04.2009
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Documented patient information and care activities in electronic health record.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Certified Nursing Assistant
Friendship Village
03.2003 - 07.2007
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported needs of [Number]+ residents under long-term care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Documented patient information and care activities in electronic health records.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Changed room linens, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted nursing staff with completing daily rounds, documenting vital signs, and answering calls.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nurses with wound care procedures, ensuring proper healing processes took place.
Waitress
Friendship Village
04.1999 - 07.2007
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
GED -
Comstock Compass High
3010 Gull Rd, Kalamazoo, Mi 4904803-2013
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Telephone etiquette
- Team player mentality
- Hospitality
- Training and mentoring
- Maintaining composure
- Conflict resolution
Certification
- CPR/AED Certification
- Certified Nursing Assistant (CNA)
Timeline
Concierge/ Certified Nursing Assistant
North Woods Village
06.2022 - Current
Wearhouse Worker
Target Distribution Center
09.2018 - Current
Med Tech
Vibrant Life Senior Living
01.2012 - 09.2018
Certified Nursing Assistant
Life Care Of Plainwell
06.2008 - 04.2009
Certified Nursing Assistant
Friendship Village
03.2003 - 07.2007
Waitress
Friendship Village
04.1999 - 07.2007
GED -
Comstock Compass High
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