Nicole Carpenter
Pittston,PA
Summary
Dedicated and experienced Orthodontic Assistant and Office Manager with over 10 years of proven expertise in orthodontic procedures, patient education, and dental office operations. Skilled in orthodontic appliance placement, radiography, scheduling, team leadership, and revenue cycle management. Adept at fostering patient satisfaction, ensuring regulatory compliance, and improving operational efficiency.
Overview
13
13
years of professional experience
Work History
Orthodontic Assistant
Kerr Orthdontics
11.2023 - Current
- Assist in direct bonding procedures, including placement of traditional and ceramic brackets.
- Deliver orthodontic appliances such as expanders and retainers, and ensure accurate fitting.
- Capture high-quality diagnostic radiographs and impressions for appliance fabrication.
- Maintain detailed patient charts and electronic health records using dental software.
- Ensure infection control protocols through proper sterilization of dental instruments.
- Communicate treatment procedures to patients and caregivers to promote compliance.
Office Manager/treatment Cooridnator
All Smiles Orthodontics
06.2017 - 10.2023
- Streamlined front-office operations, boosting appointment scheduling efficiency by 30%.
- Introduced a Daily Metrics tool to track collections and production KPIs, improving revenue monitoring.
- Led a team of 30+ staff, overseeing onboarding, timekeeping, performance feedback, and payroll.
- Coordinated treatment plans with providers and educated patients on procedures and financial options.
- Enhanced patient retention through personalized consultations and superior service delivery.
- Assisted chairside with appliance delivery, arch wire changes, and bonding procedures.
Orthodontic Assistant
Ziegler Orthodontics
05.2012 - 05.2017
- Supported orthodontist in all phases of treatment, including impressions, x-rays, bracket placement, and wire adjustments.
- Fabricated custom retainers and study models, improving appliance turnaround times.
- Adhered to OSHA and HIPAA regulations for patient care and recordkeeping.
- Maintained high patient satisfaction by ensuring comfort and clear communication during procedures.
Education
Associates Degree - Expanded Functions Dental Assistant
Fortis Institute
Scranton, PA01.2011
Skills
- Orthodontic Chairside Assisting
- X-Ray Exposure & Radiographic Imaging
- Patient & Treatment Education
- Intraoral Scanning & Impressions
- Bracket Bonding & Arch Wire Placement
- Orthodontic Appliance Delivery
- Retainer Fabrication & 3D Printing
- Office Management & Scheduling
- Staff Training & Performance Management
- Insurance Verification & Financial Consultation
- Payroll & Budget Administration
- Customer Service & Communication
Timeline
Orthodontic Assistant
Kerr Orthdontics
11.2023 - Current
Office Manager/treatment Cooridnator
All Smiles Orthodontics
06.2017 - 10.2023
Orthodontic Assistant
Ziegler Orthodontics
05.2012 - 05.2017
Associates Degree - Expanded Functions Dental Assistant
Fortis Institute
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