Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Carr

Independence,MO

Summary

I am a highly motivated individual always eager to learn. I consider myself a hard worker that tries to excel at the best of my ability.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Hanna's Handiworks LLC
01.2022 - 04.2025
  • Answered incoming calls.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Transferred incoming calls to the right department in a timely manor.
  • Reached out to customers via email and phone calls for new promotions.
  • Corresponded with or customers via phone calls and emails daily.
  • Keyed in orders via phone calls, fax, and or emails.
  • Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
  • Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
  • Lead order taker on our online Faire Website
  • Keyed in orders via our on line Hanna's Websites
  • Calculated and figured up fees and shipping charges to orders.
  • Operated our MOM system to look up customer accounts.
  • Took Payments
  • Provided backup support to other members of the finance team during peak periods.
  • Supported management by processing invoices and documents with consistent on-time delivery (via mail, email, fax, or scanned invoices over).
  • Took payments via phone calls, fax, emails and applied them to their accounts.
  • Claims
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.
  • Calculated adjustments and refunds to apply to customers accounts.
  • Posted payments to accounts and maintained records.
  • Collections
  • Optimized cash flow by diligently monitoring overdue accounts and initiating collections procedures when necessary.
  • Sent out past due invoices to customer with balances on their accounts.
  • Made accounting aware of past due accounts.
  • Called customers with declined credit cards with attempts to collect payments.
  • Mail
  • Labeled packages with clear, correct information to reduce mailing errors.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
  • Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
  • Updated mailing lists with current addresses and contact information for smooth customer communications.
  • Handled daily mailing task for USPS
  • Office Duties
  • Handled daily office duties to make sure the job got done in a timely manor.
  • Maintained and used a Copier, scanner, fax machined, and printer daily to perform my task.
  • Floater
  • Very versatile in any task or position gaven to me.
  • Always available when gaven a task or project and finished in a timely manor.
  • Assisted the Customer Service Manager.
  • Invoicing
  • Mailed, fax, emailed invoices to all customer.
  • Filing
  • Filed daily packing slips and all orders.
  • Scheduling
  • Made customers appointments to attend our shows

Warehouse Worker

Hanna's Handiworks LLC
09.2005 - 01.2022
  • Packed orders to get ready for shipping.
  • Weighed packaged items to calculate total weight.
  • Sealed containers and packages with glue, tape or other materials.
  • Re-packaged damaged or incorrectly packaged items.
  • Loaded and unloaded items from production line.
  • Loaded items onto conveyor belts and pallets.
  • Counted items to verify accuracy of orders.
  • Assembled boxes, cartons and containers to package items.
  • Inspected items for defects and damage.
  • Addressed customer inquiries and concerns, resolving issues related to shipments and packaging.
  • Trained new packers on proper packing methods, significantly reducing errors and damages.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
  • Picker
  • Worked fast to meet assigned daily picking quotas.
  • Verified proper labeling and identification on all orders before shipment.
  • Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
  • Assisted in reducing product damage through careful handling of items during the picking process.
  • Sorted and organized items in designated areas for easy access.
  • Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Forklift Operator
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
  • Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
  • Supported the shipping department with prompt loading and unloading tasks utilizing a variety of specialized attachments on the forklift as needed.
  • Sample Lead
  • Handled all incoming and outgoing Samples by inspecting them for any damages.
  • Tagged all samples and got them ready for all our shows and showcases.
  • Shipping
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Shipped using FedEx, DHL. UPS, and USPS systems in our company.
  • Returns
  • Managed returns processing efficiently to minimize financial loss from damaged or unsellable items.
  • Handled customer returns or exchanges while adhering to company policy guidelines.

Education

High School Diploma -

Northeast High School
415 Van Brunt Blvd Kansas City, Mo 64124
05-1999

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel-beginning
  • Payment processing
  • Microsoft outlook
  • Call management
  • Appointment scheduling
  • Order processing
  • Filing
  • Professional telephone demeanor
  • Paperwork processing
  • Prioritization
  • Multi-line phone talent
  • Office equipment proficiency
  • 10 Key
  • Order fulfillment
  • Credit adjustments
  • Picking and packing
  • Loading and unloading
  • Order picking and processing
  • Attention to detail
  • Pallet jack handling
  • Shipping and receiving
  • Unpacking merchandise
  • Forklift operation
  • Basic mathematics
  • Inventory tracking
  • Warehouse equipment maintenance
  • Willing to learn

Timeline

Customer Service Representative

Hanna's Handiworks LLC
01.2022 - 04.2025

Warehouse Worker

Hanna's Handiworks LLC
09.2005 - 01.2022

High School Diploma -

Northeast High School

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Nicole Carr