Nicole Carr
Independence,MO
Summary
I am a highly motivated individual always eager to learn. I consider myself a hard worker that tries to excel at the best of my ability.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Hanna's Handiworks LLC
350 Space Center Dr Lee's Summit, Mo 64064
01.2022 - 04.2025
- Answered incoming calls.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Transferred incoming calls to the right department in a timely manor.
- Reached out to customers via email and phone calls for new promotions.
- Corresponded with or customers via phone calls and emails daily.
- Keyed in orders via phone calls, fax, and or emails.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
- Lead order taker on our online Faire Website
- Keyed in orders via our on line Hanna's Websites
- Calculated and figured up fees and shipping charges to orders.
- Operated our MOM system to look up customer accounts.
- Took Payments
- Provided backup support to other members of the finance team during peak periods.
- Supported management by processing invoices and documents with consistent on-time delivery (via mail, email, fax, or scanned invoices over).
- Took payments via phone calls, fax, emails and applied them to their accounts.
- Claims
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Calculated adjustments and refunds to apply to customers accounts.
- Posted payments to accounts and maintained records.
- Collections
- Optimized cash flow by diligently monitoring overdue accounts and initiating collections procedures when necessary.
- Sent out past due invoices to customer with balances on their accounts.
- Made accounting aware of past due accounts.
- Called customers with declined credit cards with attempts to collect payments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Processed and organized incoming mail for distribution to appropriate departments.
- Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
- Updated mailing lists with current addresses and contact information for smooth customer communications.
- Handled daily mailing task for USPS
- Office Duties
- Handled daily office duties to make sure the job got done in a timely manor.
- Maintained and used a Copier, scanner, fax machined, and printer daily to perform my task.
- Floater
- Very versatile in any task or position gaven to me.
- Always available when gaven a task or project and finished in a timely manor.
- Assisted the Customer Service Manager.
- Invoicing
- Mailed, fax, emailed invoices to all customer.
- Filing
- Filed daily packing slips and all orders.
- Scheduling
- Made customers appointments to attend our shows
Warehouse Worker
Hanna's Handiworks LLC
350 Space Center Dr Lee's Summit, Mo 64064
09.2005 - 01.2022
- Packed orders to get ready for shipping.
- Weighed packaged items to calculate total weight.
- Sealed containers and packages with glue, tape or other materials.
- Re-packaged damaged or incorrectly packaged items.
- Loaded and unloaded items from production line.
- Loaded items onto conveyor belts and pallets.
- Counted items to verify accuracy of orders.
- Assembled boxes, cartons and containers to package items.
- Inspected items for defects and damage.
- Addressed customer inquiries and concerns, resolving issues related to shipments and packaging.
- Trained new packers on proper packing methods, significantly reducing errors and damages.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Picker
- Worked fast to meet assigned daily picking quotas.
- Verified proper labeling and identification on all orders before shipment.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Sorted and organized items in designated areas for easy access.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Forklift Operator
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
- Supported the shipping department with prompt loading and unloading tasks utilizing a variety of specialized attachments on the forklift as needed.
- Sample Lead
- Handled all incoming and outgoing Samples by inspecting them for any damages.
- Tagged all samples and got them ready for all our shows and showcases.
- Shipping
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Shipped using FedEx, DHL. UPS, and USPS systems in our company.
- Returns
- Managed returns processing efficiently to minimize financial loss from damaged or unsellable items.
- Handled customer returns or exchanges while adhering to company policy guidelines.
Education
High School Diploma -
Northeast High School
415 Van Brunt Blvd Kansas City, Mo 6412405-1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Complaint handling
- Microsoft Excel-beginning
- Payment processing
- Microsoft outlook
- Call management
- Appointment scheduling
- Order processing
- Filing
- Professional telephone demeanor
- Paperwork processing
- Prioritization
- Multi-line phone talent
- Office equipment proficiency
- 10 Key
- Order fulfillment
- Credit adjustments
- Picking and packing
- Loading and unloading
- Order picking and processing
- Attention to detail
- Pallet jack handling
- Shipping and receiving
- Unpacking merchandise
- Forklift operation
- Basic mathematics
- Inventory tracking
- Warehouse equipment maintenance
- Willing to learn
Timeline
Customer Service Representative
Hanna's Handiworks LLC
01.2022 - 04.2025
Warehouse Worker
Hanna's Handiworks LLC
09.2005 - 01.2022
High School Diploma -
Northeast High School