Nicole Carr
Independence,MO
Summary
I am a highly motivated individual always eager to learn. I consider myself a hard worker that tries to excel at the best of my ability.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Hanna's Handiworks LLC
01.2022 - 04.2025
- Answered incoming calls.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Transferred incoming calls to the right department in a timely manor.
- Reached out to customers via email and phone calls for new promotions.
- Corresponded with or customers via phone calls and emails daily.
- Keyed in orders via phone calls, fax, and or emails.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
- Lead order taker on our online Faire Website
- Keyed in orders via our on line Hanna's Websites
- Calculated and figured up fees and shipping charges to orders.
- Operated our MOM system to look up customer accounts.
- Took Payments
- Provided backup support to other members of the finance team during peak periods.
- Supported management by processing invoices and documents with consistent on-time delivery (via mail, email, fax, or scanned invoices over).
- Took payments via phone calls, fax, emails and applied them to their accounts.
- Claims
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Calculated adjustments and refunds to apply to customers accounts.
- Posted payments to accounts and maintained records.
- Collections
- Optimized cash flow by diligently monitoring overdue accounts and initiating collections procedures when necessary.
- Sent out past due invoices to customer with balances on their accounts.
- Made accounting aware of past due accounts.
- Called customers with declined credit cards with attempts to collect payments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Processed and organized incoming mail for distribution to appropriate departments.
- Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
- Updated mailing lists with current addresses and contact information for smooth customer communications.
- Handled daily mailing task for USPS
- Office Duties
- Handled daily office duties to make sure the job got done in a timely manor.
- Maintained and used a Copier, scanner, fax machined, and printer daily to perform my task.
- Floater
- Very versatile in any task or position gaven to me.
- Always available when gaven a task or project and finished in a timely manor.
- Assisted the Customer Service Manager.
- Invoicing
- Mailed, fax, emailed invoices to all customer.
- Filing
- Filed daily packing slips and all orders.
- Scheduling
- Made customers appointments to attend our shows
Warehouse Worker
Hanna's Handiworks LLC
09.2005 - 01.2022
- Packed orders to get ready for shipping.
- Weighed packaged items to calculate total weight.
- Sealed containers and packages with glue, tape or other materials.
- Re-packaged damaged or incorrectly packaged items.
- Loaded and unloaded items from production line.
- Loaded items onto conveyor belts and pallets.
- Counted items to verify accuracy of orders.
- Assembled boxes, cartons and containers to package items.
- Inspected items for defects and damage.
- Addressed customer inquiries and concerns, resolving issues related to shipments and packaging.
- Trained new packers on proper packing methods, significantly reducing errors and damages.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Picker
- Worked fast to meet assigned daily picking quotas.
- Verified proper labeling and identification on all orders before shipment.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Sorted and organized items in designated areas for easy access.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Forklift Operator
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
- Supported the shipping department with prompt loading and unloading tasks utilizing a variety of specialized attachments on the forklift as needed.
- Sample Lead
- Handled all incoming and outgoing Samples by inspecting them for any damages.
- Tagged all samples and got them ready for all our shows and showcases.
- Shipping
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Shipped using FedEx, DHL. UPS, and USPS systems in our company.
- Returns
- Managed returns processing efficiently to minimize financial loss from damaged or unsellable items.
- Handled customer returns or exchanges while adhering to company policy guidelines.
Education
High School Diploma -
Northeast High School
415 Van Brunt Blvd Kansas City, Mo 6412405-1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Complaint handling
- Microsoft Excel-beginning
- Payment processing
- Microsoft outlook
- Call management
- Appointment scheduling
- Order processing
- Filing
- Professional telephone demeanor
- Paperwork processing
- Prioritization
- Multi-line phone talent
- Office equipment proficiency
- 10 Key
- Order fulfillment
- Credit adjustments
- Picking and packing
- Loading and unloading
- Order picking and processing
- Attention to detail
- Pallet jack handling
- Shipping and receiving
- Unpacking merchandise
- Forklift operation
- Basic mathematics
- Inventory tracking
- Warehouse equipment maintenance
- Willing to learn
Timeline
Customer Service Representative
Hanna's Handiworks LLC
01.2022 - 04.2025
Warehouse Worker
Hanna's Handiworks LLC
09.2005 - 01.2022
High School Diploma -
Northeast High School