Nicole Carroll
Lehi ,UT
Summary
At Orem Rehab and Skilled Nursing Facility, I spearheaded strategic planning and enhanced operational efficiency, leading to significant improvements in resident, staff, and resident family satisfaction. My adept problem-solving and leadership skills facilitated successful cross-functional communications and effective conflict resolution, showcasing my ability to drive positive change and foster an inclusive environment.
Overview
9
9
years of professional experience
Work History
Director of Social Services
Orem Rehab and Skilled Nursing Facility
07.2023 - Current
- Established preliminary and comprehensive assessments upon resident's admission to establish resident's social service needs
- Constructed short- and long-term planning meetings with residents, families, and facility staff to establish and communicate the resident's plan of care.
- Collaborated with department managers to correct and improve services for residents, families, and staff members.
- Increased resident, family, and staff satisfaction by actively addressing concerns and providing timely resolutions.
- Facilitated open communication between staff members, residents, and their family members, promoting teamwork and collaborative problem-solving approaches to challenges.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve residents in times of distress.
- Cultivated relationships with key community partners that further supported our mission and enhanced overall impact.
- Delegated authority and responsibility to fellow staff members
- Spearheaded strategic planning efforts, setting clear goals and objectives for the department''s growth and success.
- Fostered an inclusive environment where diverse perspectives were valued when creating solutions tailored to individual resident needs.
- Referred families and resident to local resources, and educational programs, and agencies.
- Referred resident and their families to appropriate team members, community agencies and organizations to meet treatment needs.
- Analyzed trends and data to inform decision-making and program development within the department.
- Established and maintained relationships with key community partners.
- Participated in community events to promote services and engage with public and community partners.
- Provided leadership, guidance and support to staff members.
- Collaborated with community members to develop and implement service initiatives.
- Partnered with local organizations to expand access to social and community services.
- Developed and implemented regular training programs for staff.
- Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
- Represented organization at regional meetings with regional managers.
- Evaluated program effectiveness using performance metrics, identifying areas for improvement and implementing necessary changes.
- Led performance improvement projects based on QAPI efforts.
- Oversaw compliance with federal, state, and local regulations, ensuring all programs operated within legal frameworks.
- Improved communication between departments through the implementation of cross-functional teams and regular meetings.
- Fostered partnerships with local businesses and organizations to expand resource availability for clients.
- Streamlined case management processes, reducing paperwork and improving overall productivity.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Restorative Nursing Assistant
Pointe Meadows Health and Rehabilitation
07.2021 - 07.2023
- Provided compassionate emotional support to residents throughout their rehabilitation journey, fostering positive relationships built on trust.
- Strengthened patient muscle tone through targeted range-of-motion exercises designed to improve functional abilities.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses and therapists to administer treatments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported needs 50+ residents under long-term care.
- Improved patient mobility by implementing individualized restorative nursing care plans.
- Recognized for exceptional performance in patient care, receiving positive feedback from residents, fellow colleagues, and resident family members.
- Implemented adaptive equipment when necessary to facilitate safe completion of daily living tasks for patients with limited motor function or dexterity issues.
- Contributed to successful interdisciplinary meetings by providing detailed updates on each patient''s progress towards goals set forth in their restorative nursing plan.
- Continuously sought opportunities for professional development, attending workshops and conferences to stay current with best practices in restorative nursing care.
- Promoted effective communication between patients, families, and healthcare providers for seamless delivery of restorative services.
- Maintained detailed documentation of patient assessments, interventions, and overall progress to inform treatment strategies.
- Collaborated with multidisciplinary healthcare team to achieve optimal patient outcomes and recovery progress.
- Streamlined workflow processes through efficient time management skills resulting in increased productivity levels within the team.
- Conducted comprehensive evaluations of patients'' physical, cognitive, and emotional needs to create tailored care plans.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Warehouse Assistant
Costco Wholesale Corp
05.2015 - 04.2021
- Handled day-to-day shipping and receiving, overseeing daily warehouse shipments.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Supported timely delivery of orders by efficiently loading and unloading pallets according to established procedures and schedules.
- Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Collaborated with other departments to optimize warehouse operations and keep production high.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
- Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Psychology
Utah Valley University
Orem, UT12-2023
Associate of Arts - Behavioral Sciences
Utah Valley University
Orem, UT01-2019
Skills
- Problem-Solving
- Team Leadership
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee, family, and resident relations and conflict resolution
- Strategic Planning and Implementation
- Policies and procedures implementation
- Interpersonal Communication
- Cross-functional communications
Timeline
Director of Social Services
Orem Rehab and Skilled Nursing Facility
07.2023 - Current
Restorative Nursing Assistant
Pointe Meadows Health and Rehabilitation
07.2021 - 07.2023
Warehouse Assistant
Costco Wholesale Corp
05.2015 - 04.2021
Bachelor of Science - Psychology
Utah Valley University
Associate of Arts - Behavioral Sciences
Utah Valley University
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