NICOLE CARTER
Riviera Beach,FL
Summary
SEEKING NEW EMPLOYMENT in the area Well-rounded [Job Title] possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
25
25
years of professional experience
Work History
Office Manager
Mazhar Majid, MD
Tamarac, FL
01.2023 - Current
- Managed office inventory and placed new supply orders.
- Managed staff scheduling and set patient scheduling policy.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Pitched in to help with office tasks during busy periods and staff absences.
Instructor
Florida Career College
West Palm Beach, FL
10.2021 - Current
- Employed variety of teaching styles to respond to needs of diverse learners.
- Attended meetings, training and activities to enhance skills and credentials.
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
- Implemented instructional materials and curriculum to meet specific program needs.
- Established objectives for lessons, modules and projects.
- Developed guides and course materials to reinforce lecture information and help students learn.
- Participated in continuous learning on diversity, inclusion and racial equity to reduce learning barriers.
- Utilized syllabi to inform students of course requirements, evaluation procedures and attendance requirements.
Switchboard Operator, Medical Assistant, Pacer
SOUTHEAST CARDIOLOGY
Dothan, AL
01.2019 - 08.2021
- Answering telephones and transferring patient to current extension within the practice
- Delivering messages in a timely manner
- Responsible for taking hospital consultations and delivering to the correct on call physician
- Taking after hour calls
- Assisting patient with medication needs by obtaining prior authorization and necessary samples from drug representative
- Communicating effectively in all delays to patients
- Having a good communication with local pharmacies that assist patient
- Monitoring remotely pacemakers, defibrillators, and implantable recorders
- Reading EGM and determining accuracy and communicating between patient and physician.
Medical Assistant
DALE MEDICAL CENTER
Ozark, AL
01.2014 - 01.2019
- Answering telephones, greet patients, updating and filing patients' medical records, filling out insurance forms, handling correspondence, scheduling appointments, arranging for hospital admission and procedures, taking medical histories, and recording vital signs, explaining treatment procedures to patients, preparing patients for examination, and assisting the physician during the examination
- Collect and prepare laboratory specimens, sterilize medical instruments
- Purchase and maintain supplies and equipment.
Allied Health Instructor/Career Services Director
FORTIS COLLEGE
Dothan, AL
01.2011 - 01.2014
- Teach courses as assigned using daily lesson plans
- Maintain classroom and laboratory organization, grading test projects and other assignments in a timely manner
- Work with the Director and Dean to resolve student conflict
- Assist with student placement into externship sites and help with resume preparedness and interviewing skills
ADVANCED
UROLOGY
Ozark, AL
01.2007 - 01.2011
- Take patients vitals, run urinalysis, input medical history, ultrasound, and assist the physician within office procedures and outpatient procedures
- Run Urodynamic procedure
- Insert catheters, surgery scheduling and pre-op, call in prescriptions, and assist with answering the phone whenever necessary
ALABAMA CAREER CENTER
Ozark, AL
01.2004 - 01.2007
- Answers phone and direct calls to appropriate employee representatives
- Take new requests from employers regarding job openings
- Assist job seekers in their resume preparation and how to use the Internet in their job search.
Customer Service Representative
BLUE CROSS BLUE SHIELD
Jacksonville, FL
01.1999 - 01.2003
- Answer multi-line telephone, answer questions regarding claim processing, and assure timely and correct claim processing
- Maintain written correspondence between patients and medical providers.
Education
Pharmacy Technician -
George C Wallace Community College - Dothan
Dothan, AL08.2023
Medical Assistant -
CAPPS COLLEGE
01.2007
Skills
- Travel Coordination
- Team Supervision
- Inventory Control
- Training and Development
- Customer Service
- Clerical Support
- Staff Training
- Credit and Collections
- Office Management
- Human Resources
- Payroll and Budgeting
- Billing
- Invoicing and Billing
- Office Administration
- Employee Supervision
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Mazhar Majid, MD
01.2023 - Current
Instructor
Florida Career College
10.2021 - Current
Switchboard Operator, Medical Assistant, Pacer
SOUTHEAST CARDIOLOGY
01.2019 - 08.2021
Medical Assistant
DALE MEDICAL CENTER
01.2014 - 01.2019
Allied Health Instructor/Career Services Director
FORTIS COLLEGE
01.2011 - 01.2014
ADVANCED
UROLOGY
01.2007 - 01.2011
ALABAMA CAREER CENTER
01.2004 - 01.2007
Customer Service Representative
BLUE CROSS BLUE SHIELD
01.1999 - 01.2003
Pharmacy Technician -
George C Wallace Community College - Dothan
Medical Assistant -
CAPPS COLLEGE
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