Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nicole Carter

Little Egg Harbor,NJ

Summary

Dynamic retail professional with extensive experience at Dunkin, excelling in team leadership and customer service. Proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in conflict resolution and financial oversight, driving operational efficiency and fostering a motivated workforce. Committed to achieving business goals through strategic planning and effective staff development.

Overview

11
years of professional experience

Work History

Dunkin

Assistant Manager
08.2023 - Current

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Dunkin

Manager
09.2023 - 08.2024

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Bagels And Beyond Express

Team Member
09.2018 - 09.2023

Job overview

  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Acme

Team Member
06.2019 - 09.2019

Job overview

  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

ShopRite

Cashier Team Lead
11.2014 - 09.2018

Job overview

  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Education

Southern Regional
Manahawkin, NJ

Dimploma
06.2017

University Overview

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Operations management
  • Recruiting and interviewing
  • Sales strategies
  • Retail operations management
  • Staff development
  • Sales growth
  • Policy enforcement
  • Orientation and training
  • Sales reporting
  • Employee performance evaluations
  • Employee performance evaluation
  • Performance reviewing
  • Cost reduction
  • Cost control
  • Project management
  • Financial management
  • Budgeting and finance
  • Negotiation
  • Google drive
  • Multitasking and organization
  • Team collaboration
  • Strategic thinking
  • Scheduling and planning
  • Coaching and mentoring
  • Inventory management

Timeline

Manager
Dunkin
09.2023 - 08.2024
Assistant Manager
Dunkin
08.2023 - Current
Team Member
Acme
06.2019 - 09.2019
Team Member
Bagels And Beyond Express
09.2018 - 09.2023
Cashier Team Lead
ShopRite
11.2014 - 09.2018
Southern Regional
Dimploma

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Nicole Carter