Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Casey

Waldwick

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Service Delivery Specialist/Account Manager

Artech
01.2023 - Current
  • Managed 100+ Contract Workers on Verizon, Lumen, and Brightspeed.
  • Improved service delivery efficiency by streamlining processes and implementing best practices.
  • Enhanced customer satisfaction with timely resolution of issues and proactive communication.
  • Reduced service downtime by identifying potential risks and addressing them proactively.
  • Collaborated with cross-functional teams to ensure seamless service delivery and prompt issue resolution.


Sr. Recruiter Coordinator-Frito Lay Account

Pontoon Solutions Inc.
05.2022 - 01.2023
  • Enhanced candidate experience by streamlining the recruitment process and implementing efficient communication strategies.
  • Reduced time-to-fill for open positions by effectively coordinating interviews, reference checks, and onboarding procedures.
  • Increased employee retention rates by developing strong candidate relationships and managing expectations throughout the hiring process.
  • Collaborated with hiring managers to define job requirements and create compelling job descriptions, attracting top talent to the company.

Education

Bachelor of Arts - Psychology

Rutgers, The State University of New Jersey
New Brunswick, NJ
08.2023

Skills

  • Service Delivery
  • Customer Satisfaction
  • Web Applications
  • Daily Logs
  • Talent Management
  • Microsoft Office

Timeline

Service Delivery Specialist/Account Manager

Artech
01.2023 - Current

Sr. Recruiter Coordinator-Frito Lay Account

Pontoon Solutions Inc.
05.2022 - 01.2023

Bachelor of Arts - Psychology

Rutgers, The State University of New Jersey

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Nicole Casey