Nicole Casey
Henderson,NV
Summary
Detail-oriented Security Professional experienced in CCTV surveillance and access control management. Enhanced safety through vigilant monitoring and effective communication, delivering superior customer service in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Security Officer @ Dept.of Aviation
Allied Consulting Security
Las Vegas, NV
06.2024 - 01.2025
- Conducted routine patrols to identify and address potential security threats
- Monitored premises to ensure safety and security compliance for personnel and property
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Assisted in access control procedures, verifying identification of visitors and staff
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Verified photo identification of all individuals seeking facility access to ensure compliance with security protocols.
- Documented incidents and prepared detailed reports for management review
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Collaborated with team members to implement effective security measures
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Inspected doors, windows, and gates regularly to ensure all security measures were intact and functioning.
- Provided exceptional customer service to enhance guest experience while ensuring safety
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Administration Security Officer
Wells Enterprises Inc.
Henderson, NV
04.2022 - 07.2024
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to identify and mitigate potential hazards.
- Responded promptly to incidents, maintaining detailed reports for review.
- Assisted in emergency response procedures, ensuring swift action during crises.
- Trained new security personnel on protocols and procedures for effective operations.
- Acted quickly during emergency situations to reduce opportunities for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidents.
- Protected facility and property guests by regularly circulating the premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Casino Security Officer
MGM Resorts
Las Vegas, NV
01.2022 - 08.2022
- Monitored surveillance systems to detect and deter suspicious activities.
- Conducted regular patrols to ensure safety and security throughout casino premises.
- Responded promptly to incidents, coordinating with law enforcement as necessary.
- Assisted in enforcing compliance with gaming regulations and internal policies.
- Documented incidents accurately in reports for management review.
- Collaborated with team members to improve response strategies during emergencies.
- Implemented safety drills, enhancing preparedness among staff and guests.
- Permitted authorized persons to enter property and monitored entrances and exits.
- Provided excellent customer service by addressing patron concerns professionally while upholding the integrity of casino policies and procedures.
- Watched for irregular or unusual conditions to prevent safety hazards.
- Established positive relationships with patrons, providing assistance when needed while maintaining a strong presence to deter potential threats.
- Enhanced overall casino security by implementing strict access control measures and monitoring surveillance systems.
- Reduced incidents of theft and fraud by conducting routine patrols and identifying potential risks within the casino premises.
- Collaborated with other departments to develop comprehensive emergency response plans for various types of incidents, such as natural disasters or active shooter situations.
- Served as a visible deterrent to criminal activity by maintaining a constant presence on the casino floor and surrounding areas.
- Operated radio, telephone equipment and console monitors to watch for and report on suspicious persons.
- Contributed to a reduction in employee theft through vigilant monitoring of staff activities both on the floor and behind-the-scenes area such as cash handling rooms or storage facilities.
- Ensured compliance with gaming regulations, conducting thorough investigations of suspected violations and submitting detailed reports to management.
- Warned violators of rule infractions such as loitering, smoking or carrying forbidden articles.
- Performed security patrols of designated areas on foot or in vehicle.
- Reviewed video surveillance footage.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Identified illegal activities and alerted floor security personnel to address concerns.
- Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
HOA Security Officer
GardaWorld Security
Las Vegas, NV
11.2021 - 04.2022
- Monitored access points to ensure safety compliance and deter unauthorized entry.
- Conducted regular patrols to identify and report security breaches or hazards.
- Responded promptly to emergency situations, coordinating with law enforcement.
- Assisted in developing and implementing security policies for enhanced operational effectiveness.
- Utilized surveillance systems to monitor premises and gather evidence of incidents.
- Collaborated with management to improve incident reporting processes and response times.
- Reviewed incident reports for accuracy, ensuring thorough documentation of all security events.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety the top priority.
Cashier
Green Valley Grocery
Henderson, NV
08.2020 - 04.2021
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer, ensuring balanced transactions daily.
- Collaborated with team members to enhance customer service experience.
- Monitored stock levels and restocked shelves as needed to improve availability.
- Implemented promotional displays to drive sales and enhance shopping experience.
- Ensured cleanliness and organization of checkout area for optimal efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Security Officer @ Social Services
Allied Universal Security Services
Vallejo, CA
06.2015 - 07.2020
- Responded promptly to alarms and incidents, coordinating with local law enforcement as needed.
- Responded promptly to alarms and incidents, coordinating with local law enforcement.
- Monitored premises and conducted regular patrols to ensure safety and security.
- Trained new security personnel in protocols and emergency response procedures.
- Conducted thorough investigations of security incidents, ensuring resolution and prevention strategies.
- Developed and maintained incident reports documenting security breaches and responses.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Monitored CCTV cameras and alarm systems for security breaches.
- Acted as a deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in a safe environment.
- Operated a handheld metal detector and other surveillance devices to screen individuals entering the facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Communicated with the security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain a safe environment.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in a company vehicle, on a bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidents.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building.
Healthcare Security Officer
Securitas Security Services USA
Vallejo, CA
02.2013 - 06.2015
- Conducted regular patrols of healthcare facilities to deter unauthorized access.
- Responded promptly to security incidents, ensuring swift resolution and minimal disruption.
- Collaborated with healthcare personnel to reinforce safety protocols and emergency procedures.
- Monitored surveillance systems to ensure safety of patients and staff.
- Trained new security officers on policies, procedures, and best practices for effective operations.
- Developed incident reports detailing security breaches and resolutions for administrative review.
- Implemented safety drills, enhancing overall preparedness among staff and patients.
- Led security team in strategic planning for large-scale events within healthcare facilities.
- Trained new Healthcare Security Officers thoroughly, instilling best practices for their future success in the role.
- Conducted daily patrols of facility grounds, identifying and resolving potential hazards or security breaches.
- Enhanced patient safety by conducting thorough security assessments and implementing appropriate measures.
- Conducted routine inspections of fire protection equipment ensuring safety compliance at all times.
- Implemented a new visitor management system, streamlining the check-in process and enhancing overall facility security.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices related to healthcare security management.
- Reduced security incidents by maintaining a visible presence and proactively addressing potential threats.
- Collaborated with healthcare professionals to ensure the well-being of patients, visitors, and staff in a secure environment.
- Investigated suspicious activities promptly, diffusing situations before they escalated into larger incidents.
- Monitored CCTV systems effectively, utilizing technology to enhance situational awareness and prevent incidents from occurring.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Memory Care Housekeeper
Brookdale Assisted Living
Fairfield, CA
05.2014 - 2015
- Maintained cleanliness and sanitation of resident rooms and common areas.
- Collaborated with team members to uphold safety and infection control standards.
- Assisted in inventory management of cleaning supplies and equipment.
- Performed laundry services, ensuring timely delivery of clean linens and garments.
- Responded promptly to resident requests for housekeeping support and services.
- Implemented efficient cleaning routines, enhancing overall operational workflow.
- Conducted routine inspections to ensure quality standards were consistently met.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
High School Diploma -
Vallejo Adult School
Vallejo, CASkills
- Security guard license
- CCTV surveillance
- Security certification
- Incident reporting
- Video surveillance
- Video monitoring
- Attention to detail
- Surveillance
- Monitoring
- Entry management
- Patrol procedures
- Dispatch
- Visitor screenings
- Security screenings
- Access management
- Weapons training
- First aid and CPR certified
- Non-lethal defense
- Crisis response training
- Conflict de-escalation
- Relationship management
- Alarm monitoring
- Emergency evacuation procedures
Timeline
Security Officer @ Dept.of Aviation
Allied Consulting Security
06.2024 - 01.2025
Administration Security Officer
Wells Enterprises Inc.
04.2022 - 07.2024
Casino Security Officer
MGM Resorts
01.2022 - 08.2022
HOA Security Officer
GardaWorld Security
11.2021 - 04.2022
Cashier
Green Valley Grocery
08.2020 - 04.2021
Security Officer @ Social Services
Allied Universal Security Services
06.2015 - 07.2020
Memory Care Housekeeper
Brookdale Assisted Living
05.2014 - 2015
Healthcare Security Officer
Securitas Security Services USA
02.2013 - 06.2015
High School Diploma -
Vallejo Adult School