Nicole Cassells
Congers,GA
Summary
Adept at disability knowledge and fostering teamwork, I streamlined case management at Living Unlimited, enhancing documentation efficiency and interdepartmental collaboration. My leadership as a CNA Supervisor at Kare, LLC, led to significant improvements in staff training and patient care protocols, demonstrating strong organization and client advocacy skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Developmental Disability Case Manager
Living Unlimited
02.2021 - 04.2024
- Provided empathetic support to clients during their recovery process, fostering a positive environment conducive to healing.
- Improved the disability case management process by streamlining documentation and communication procedures.
- Participated in ongoing professional development courses to stay abreast of industry trends and best practices in disability case management.
- Enhanced interdepartmental collaboration by facilitating open communication channels between various teams involved in disability case management processes.
- Implemented an efficient system for tracking client milestones, ensuring timely interventions and follow-ups when necessary.
Lead Medication Aide
Corso Atlanta
08.2018 - 01.2021
- Collaborated with healthcare team members to develop individualized care plans for patients, ensuring accurate and timely medication administration.
- Established rapport with patients and their families, providing education on prescribed medications and their usage instructions to foster adherence to treatment plans.
- Reduced medication errors through thorough staff training and consistent monitoring of medical records.
- Streamlined communication between nursing staff and pharmacy, reducing delays in medication delivery and promoting prompt therapy initiation.
- Implemented electronic health record system, improving the accuracy of patient information and facilitating communication among healthcare professionals.
CNA Supervisor
Kare, LLC
03.2017 - 03.2018
- Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
- Maintained high standards of care by ensuring compliance with state and federal regulations.
- Improved patient care by implementing new protocols and procedures for CNA team members.
- Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
- Promoted a positive work environment by fostering open communication among staff members.
- Participated in regular meetings with upper management to discuss staffing issues, policy updates, and budgetary concerns.
- Implemented ongoing professional development opportunities for CNA staff, leading to improved skills and knowledge.
Education
Master of Science - Nursing Education
Georgia State University
Atlanta, GA01.2022
Bachelor of Science - Nursing
Georgia State University
Atlanta, GA05.2008
Skills
- Disability Knowledge
- Strong Organization
- Client Advocacy
- Ethical practices
- Policy Interpretation
- Documentation proficiency
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking
- Problem-solving abilities
Certification
Certified Nursing Assistant
Licensed Practical Nurse
Registered Nursing student
CPR/BLS
First Aid
Crisis Prevention Intervention
Phlebotomist
Medical Assistant
Esthetician
Nail Tech
Master Barber
Timeline
Developmental Disability Case Manager
Living Unlimited
02.2021 - 04.2024
Lead Medication Aide
Corso Atlanta
08.2018 - 01.2021
CNA Supervisor
Kare, LLC
03.2017 - 03.2018
Master of Science - Nursing Education
Georgia State University
Bachelor of Science - Nursing
Georgia State University
Certified Nursing Assistant
Licensed Practical Nurse
Registered Nursing student
CPR/BLS
First Aid
Crisis Prevention Intervention
Phlebotomist
Medical Assistant
Esthetician
Nail Tech
Master Barber
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