Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Nicole Casso

Valley Stream

Summary

HR professional with extensive experience at NYC School Construction Authority, specializing in benefits administration and employee engagement. Demonstrated success in streamlining onboarding processes and improving compliance with FMLA and ADA regulations. Effective communicator and strategic planner focused on cultivating a positive workplace culture and enhancing organizational performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Human Resources Specialist

NYC School Construction Authority
Long Island City
04.2020 - Current
  • Serve as a strategic HR partner to department leadership, advising on policy interpretation and compliance matters.
  • Manage full employee lifecycle processes including onboarding, orientation, offboarding, benefits termination, and clearance procedures.
  • Lead benefits administration, overseeing enrollment, qualifying events, open enrollment, vendor coordination and retirement support.
  • Ensure compliance with FMLA, ADA, COBR and HIPAA through detailed case management and employee guidance.
  • Oversee internal workers' compensation claims, acting as a liaison between employees, insurance providers and internal teams.
  • Collaborate with Payroll and Finance teams to align benefit deductions, resolve discrepancies, and manage budgeting impacts.
  • Provide employee relations support by coaching employees on HR and EEO policies, coordinate reasonable accommodations requests and assist with investigations along with EEO office.
  • Revamped the onboarding process by designing a hybrid orientation model that improved new hire engagement and streamlined delivery.
  • Serve as mentor and trainer for new HR team members.
  • Maintain and manage internal HR intranet and digital communications by adding and updating new content.
  • Co-led internal COVID-19 response strategy including data tracking in Workday, communication and case documentation.
  • Assists recruitment team with recruitment efforts, including reviewing I-9 documentation, and coordination of onboarding logistics such as orientation scheduling and fingerprinting.
  • Organize and lead benefit-focused engagement events: health fairs, blood drives, vendor seminars promoting wellness and increasing employee awareness of available programs.

Human Resources Specialist

Forum Group
Garden City
09.2019 - 04.2020
  • Company Overview: On assignment at NYC School Construction Authority
  • Delivered weekly new hire orientations and supported benefits administration across multiple HR programs.
  • Processed complex leave cases (FMLA, Workers Comp, ADA) and coordinated terminations and retirements.
  • Maintained accurate HRIS records and ensured proper payroll deductions via payroll coordination.

Human Resources Admin (temp)

Robert Half
Garden City
05.2019 - 09.2019
  • Company Overview: On assignment at Quest Service Group
  • Supported onboarding and candidate management through HRIS and ATS system Kronos.
  • Analyzed and managed data and various reports in addition to providing daily updates of data to managers and COO.
  • Managed pre-employment background checks, drug screenings, and compliance with state-specific employment laws.
  • Acted as liaison between hiring managers and candidates during pre-employment process.
  • Oversaw remote I-9 verification and ensured full compliance for all field hires.

Human Resources Assistant

Outsource Consultants
New York
10.2018 - 03.2019
  • Managed full-cycle benefits enrollment including new hire, qualifying events, and open enrollment processes.
  • Improved accuracy of payroll data by reconciling timekeeping reports and reporting to management.
  • Provided administrative and recruitment efforts for senior management.

Insurance Coordinator

Miller and Milone
Garden City
03.2015 - 09.2018
  • Managed insurance appeals and claims resolution in compliance with HIPAA.
  • Developed process manuals to streamline appeal resolutions.
  • Developed relationships with high level administration at insurance companies.

Administrative Assistant

Continental Who’s Who
Valley Stream
06.2014 - 03.2015
  • Supported HR operations through recruitment posting, phone screenings, and interview scheduling.
  • Created and implemented a new PTO tracking system and maintained employee records.
  • Performed administrative duties and data entry.

Education

Bachelor of Science - Business

Adelphi University
Garden City, NY
05-2012

Skills

  • HRIS: Workday, Kronos
  • Benefits Administration & Open Enrollment
  • Leave Administration: FMLA, ADA, COBRA
  • Onboarding & Offboarding
  • Employee Engagement & Wellness Initiatives
  • EEO & Employee Relations Support
  • Digital HR Communications & Intranet
  • Vendor & Payroll Coordination
  • Field HR Support & Policy Interpretation
  • Excellent Verbal and written communicator
  • Employee relations
  • Benefits administration
  • Policy compliance
  • HRIS management
  • Onboarding processes
  • Leave management
  • Data analysis
  • Recruitment coordination
  • Vendor management
  • Training development
  • Strategic planning
  • Communication skills
  • Conflict resolution
  • Team leadership
  • Project management
  • Performance appraisal
  • Recruitment and selection
  • Payroll administration
  • Exit interviews
  • Employee recognition programs
  • HR policies and procedures
  • Internal communications
  • Talent acquisition
  • Strategic workforce planning
  • Employee engagement
  • HR analytics
  • Team building initiatives
  • Onboarding and orientation
  • Employee relations management
  • Compensation and benefits
  • Training and mentoring
  • Recruitment life cycle
  • Benefits package preparation
  • Customer service delivery

Certification

SHRM Certified Professional, July 2022

Timeline

Lead Human Resources Specialist

NYC School Construction Authority
04.2020 - Current

Human Resources Specialist

Forum Group
09.2019 - 04.2020

Human Resources Admin (temp)

Robert Half
05.2019 - 09.2019

Human Resources Assistant

Outsource Consultants
10.2018 - 03.2019

Insurance Coordinator

Miller and Milone
03.2015 - 09.2018

Administrative Assistant

Continental Who’s Who
06.2014 - 03.2015

Bachelor of Science - Business

Adelphi University

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