Nicole Castillo
Katy
Summary
Bilingual professional with comprehensive experience in front office operations and medical assisting, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations and exceptional patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Munoz Income Tax
09.2024 - Current
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate staff members promptly.
- Processed tax-related documents, maintaining confidentiality and accuracy in client information management.
- Assisted clients with inquiries, providing information on services to enhance customer satisfaction.
- Coordinated office supply inventory, ensuring timely availability of essential materials for daily operations.
- Implemented filing system improvements, enhancing document retrieval efficiency for team members.
- Supported tax preparers by organizing necessary documentation for client meetings and consultations.
- Maintained a clean and welcoming reception area, contributing to positive first impressions for clients.
Medical Assistant/Receptionist
HEB Wellness
03.2021 - 05.2022
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted in maintaining accurate electronic health records to enhance patient care documentation.
- Provided front desk support, greeting patients and addressing inquiries efficiently.
- Coordinated communication between medical staff and patients to ensure clarity of instructions.
- Implemented processes for managing insurance verification and billing inquiries accurately.
- Streamlined inventory management for medical supplies, reducing waste and ensuring availability.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Bilingual Medical Assistant
Spring Branch Community Health Center
01.2021 - 11.2021
- Administered patient care, including vital signs monitoring and assisting with examinations.
- Coordinated patient scheduling, ensuring efficient workflow and minimal wait times.
- Maintained electronic health records, ensuring accuracy and compliance with regulations.
- Educated patients on treatment plans and medication usage for improved health outcomes.
- Assisted healthcare providers in procedures, enhancing team efficiency during patient care activities.
- Managed inventory of medical supplies, optimizing resource availability and reducing waste.
- Implemented infection control protocols, contributing to a safe clinical environment for patients and staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Assistant Department Manager
HEB Grocery Store
02.2017 - 03.2020
- Led team in daily operations, ensuring adherence to store policies and procedures.
- Trained and mentored new staff on customer service best practices and product knowledge.
- Implemented inventory management processes, reducing stock discrepancies and improving accuracy.
- Enhanced department efficiency by optimizing layout and product placement based on sales trends.
- Oversaw scheduling and labor allocation, ensuring adequate coverage during peak hours for optimal service.
- Conducted regular performance evaluations, providing feedback to improve team productivity and morale.
- Analyzed sales data to identify growth opportunities and recommend changes to merchandising strategies.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
Education
Certificate - Nationally Registered Certified Medical Assistant
The College of Healthcare Professions
Houston, TX05-2021
High School Diploma -
Cypress Lakes High School
Katy, TX06-2018
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Office administration
- Administrative support
- Multi-line telephone operation
- Courteous and professional
- Relationship building
Certification
- NRCMA - Nationally Registered Certified Medical Assistant
- Basic Life Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Munoz Income Tax
09.2024 - Current
Medical Assistant/Receptionist
HEB Wellness
03.2021 - 05.2022
Bilingual Medical Assistant
Spring Branch Community Health Center
01.2021 - 11.2021
Assistant Department Manager
HEB Grocery Store
02.2017 - 03.2020
Certificate - Nationally Registered Certified Medical Assistant
The College of Healthcare Professions
High School Diploma -
Cypress Lakes High School