Nicole Castillo

• Coordinated communication between clients and medical providers regarding claim statuses.
• Resolved customer issues by investigating claims discrepancies thoroughly.
• Collaborated with team members to resolve customer issues effectively.
• Educated customers on policy details and claim procedures clearly.
• Managed customer inquiries related to claims processing and benefits coverage.

• Prepared closing documents with accurate financial details.
• Transferred relocation funds from employers and escrows and wiring funds
• Ensured data accuracy by identifying and resolving missing information.
• Verified completeness, accuracy and integrity of loan agreements.
• Researched and prepared Cost Estimates for the relocation of employees of major companies.

Achieved 4.8 stars out of five on customer satisfaction

• Experienced with Document verification, Creating Disclosures, VOE's, TRID and RESPA and TILA
• Utilized resources to ensure on time closing
• Versed in VA, FHA, USDA and Conventional Mortgages.
• Knowledgeable with Encompass and Microsoft Products

• Implemented new in field invoice management with tablets
• Negotiated with Unemployment and workman's compensation
• Collaborated with administrative staff on billing, accounts payable and other financial tasks.
• Managed daily financial transactions and recorded entries in accounting software.
• Processed payroll for employees, including deductions and benefits calculations.
• Maintained organized records of invoices, receipts, and expense reports.

• Develop positive relationships with clients by staying up-to-date on individual needs, market trends and contract negotiations to carefully answer questions also negotiated final price and sales contracts and documentation to comply with current regulations.