Overview
Work History
Timeline
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Nicole Castro

Nicole Castro

Crestwood,IL

Overview

22
22
years of professional experience

Work History

Patient Transportation/Transportation Assistant

Edward Hines Jr. VA Hospital
06.2023 - 01.2024
  • Scheduling and dispatching drivers and vehicles for patient transportation.
  • Tracking and filling a significant volume of vehicle trips tickets on a daily basis.
  • Cognizant of the motor vehicle safety program and government vehicle operator's identification program and provides materials for State Driver's License for employees who require special licenses such as class A, B, C, or P.
  • Scheduling all vehicles assigned to vendors' shops for installation of special equipment repairs, routine maintenance.
  • Scheduling and planning of vehicle operations for the program, maintenance, repair, preventative maintenance and for maintaining vehicle overall appearance.
  • Coordinate the functions with Staff, Providers, Social Workers and other services in the medical center to ensure that patient's transportation requests are processed in a timely manner.
  • Provide support to the clinical services in all administrative operations associated with the processing of Veteran Transportation requests and patients scheduled for transportation, treatment, and clinic visits.
  • Make independent decisions that incorporate a full knowledge of regulations and procedures.
  • Scheduling and dispatching vehicles for other official business purposes.
  • Maintaining/ updating electronic records used for the purpose of reporting metrics.

Food Service Worker/TCC Worker

Edward Hines Jr. VA Hospital
04.2019 - Current
  • Conduct final checks of diet trays to ensure correct food temperature and those selections/portions comply with remarks annotated on tray ticket or diet card.
  • Distribute menus and assist patients in completing their selections as well as accurately entering menu selections into the computer system and follow procedures to accurately record and complete calorie counts for patients as ordered.
  • Manage all functions pertaining to the diet office communication center when assigned.
  • Use a computer to run a diet activity list and tray tickets and prepare tray tickets and patient select menus for the tray line.
  • Run nourishment labels, check diet changes for early and late trays, prepare slips for outpatients, run back-up copies for tray tickets and nourishments, remove NPOs, and assist in food preparation as needed.
  • Assemble, label, and arrange completed recipe items in preparation for use by cooks.
  • Assist higher graded cooks and/or independently prepares menu items that require little processing.
  • Perform other related duties as assigned.
  • Set up various stations on the central tray line with all food and non-food items needed to serve the meal.
  • Will place uniform portions of food items on trays while working the central tray line.
  • Breakdown and clean assigned area.
  • Prepare service stands by setting up condiments, silverware and glassware for service.
  • Serve tables by placing food and beverages on tables and replenishes as necessary.
  • Load and deliver food carts to patient care units.
  • Collect soiled trays and return to the dish room for processing.
  • Set up and operate a mechanical dishwasher.
  • Perform heavy-duty cleaning tasks such as: cleaning ceilings and transoms; cleaning exhaust hoods; washing floors and walls; cleaning walk-in refrigerators and sanitizing garbage rooms.
  • Unload food from delivery trucks.
  • Perform other duties as assigned.

Receptionist/Office Manager

Family Pride Realty & D. Bloomberg Construction
04.2019 - 01.2021
  • Greet clients to the office and communicate with them to determine their purpose of visit as well as over the phone.
  • Respond to inquiries regarding available properties and property prices in different areas.
  • Assist clients in determining an estimate for their own properties by looking through similar listings.
  • Assign real estate agents to walk-in clients based on the areas that they cover and their specific expertise.
  • Schedule appointments between agents and clients based on the availability and convenience of both parties.
  • Perform follow-up duties to ensure that all meetings are successfully carried out.
  • Assist clients in filling out client personal information forms and ensure that all such documents are confidentially filed.
  • Provide support in creating informational documents such as brochures and flyers to attract new clients.
  • Create and maintain liaison with vendors and suppliers to ensure that appropriate solutions for obtaining supplies and office equipment are made.
  • Receive, sort, and distribute incoming mail to intended recipients within the office and make arrangements for outgoing mail to be delivered to the courier.
  • Manage invoicing and payments by ensuring that all payment instruments are properly handled through the bank.
  • Provided support in handling travel arrangements for property managers and agents and managing meetings by taking and recording minutes.
  • Excellent administration skills.
  • Customer service skills.
  • Confident using a computer.
  • Patience and the ability to remain calm in stressful situations.
  • Excellent attention to detail.
  • Sensitivity and understanding.
  • Strong verbal communication skills.

Manager

Franks Shrimp & Chicken
01.2017 - 04.2019
  • Recruiting, training and supervising staff.
  • Planning menus.
  • Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
  • Overseeing stock levels.
  • Ordering supplies.
  • Handling customer inquiries and complaints.
  • Taking reservations, customer's orders, serve tables with food, beverages and replenishing as necessary.
  • Greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill.
  • Polite, patient, perseverance and a team player.
  • Preparing and presenting staffing/sales reports.
  • Keeping statistical and financial records.
  • Assessing and improving profitability.
  • Setting targets.
  • Handling administration and paperwork.
  • Liaising with customers, employees, suppliers, licensing authorities and sales representatives.
  • Unload food from delivery trucks.
  • Making improvements to the running of the business and developing the restaurant.
  • Cleans food preparation areas as determined by law and company policy.
  • Prepares foods to the specifications of the client and before the arrival of guest.
  • Adjusts food items to accommodate guests with allergies or specific diet concerns.
  • Acts as liaison to front-of-house employees to ensure proper food service temperature.

Owner/Manager

My Cleaning Gals
01.2008 - 01.2015
  • Created cleaning schedules for staff and clients.
  • Identified and placed the correct number of cleaning personnel per job.
  • Monitored work quality and provided training to employees with the mixing of chemicals.
  • Responsible for face-to-face estimations to acquire new clients. Called and confirmed all cleaning appointments with clients.
  • Swept, mopped, polished, and waxed floors. Vacuumed hardwood floors and carpet.
  • Cleaned bathrooms, scrubbing stains, mold, and mildew from surfaces. As well as bedrooms, placing fresh linens on the beds.
  • Emptied wastebaskets and took out trash.
  • Dusted tables, wood surfaces, and shelves. As well as cleaned and dusted window treatments.
  • Wiped down appliances, baseboards, walls, and ceilings.
  • Managed operations of business including scheduling service appointments and payroll.
  • Addressed and resolved customer issues utilizing effective listening and problem-solving skills.
  • Exceptional telephone personality, able to build rapport with caller.
  • Verified data and corrected data where necessary.

Health Information Management Tech 1/File clerk

Mount Sinai Hospital
01.2004 - 01.2006
  • Responsible for assembling medical records of inpatients and outpatients according to assembly procedure.
  • Assist in retrieving charts for various requestors in a timely and efficient manner.
  • Maintains the permanent / incomplete files in an organized manner and assures that all charts are located for each discharge day or date of service.
  • Scanned medical records into the electronic health records via Meditek.
  • Utilized Meditek to search existing patients.

Timeline

Patient Transportation/Transportation Assistant

Edward Hines Jr. VA Hospital
06.2023 - 01.2024

Food Service Worker/TCC Worker

Edward Hines Jr. VA Hospital
04.2019 - Current

Receptionist/Office Manager

Family Pride Realty & D. Bloomberg Construction
04.2019 - 01.2021

Manager

Franks Shrimp & Chicken
01.2017 - 04.2019

Owner/Manager

My Cleaning Gals
01.2008 - 01.2015

Health Information Management Tech 1/File clerk

Mount Sinai Hospital
01.2004 - 01.2006

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Nicole Castro