Nicole Celaya

• Conducted eligibility interviews to assess qualifications for various government assistance programs.
• Educated clients on budgeting strategies to enhance financial management.
• Reviewed applications to verify client information, resolving discrepancies as needed.
• Assisted clients in completing applications for benefits and services.
• Verified accuracy of applicant information through phone calls and research methods.
• Determined suitable benefits or services based on individual client needs.
• Provided referrals to community resources to address additional client requirements.
• Participated in regular meetings with staff to discuss case progress.

Conducted interviews with tenants and landlords to determine eligibility for rental assistance.

• Managed over 100 client caseloads while ensuring timely processing of applications.
• Educated the public on required documentation for qualification using various computer systems.
• Utilized databases, printers, and fax machines to efficiently complete application processes.

• Maintained accurate records of customer interactions for future reference.
• Increased customer satisfaction ratings by promptly addressing inquiries and resolving issues.
• Recommended improvements in products, services, and billing methods to management to mitigate future complications.
• Engaged customers to identify needs and provide tailored solutions effectively.
• Processed deposits and payments while coordinating billing arrangements.
• Updated databases with new and modified customer information to ensure data accuracy.