Nicole Cestaro-Jackson
Port Richey,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Retail Sales Associate
CURV Exchange Port Richey Plus Size Boutique
Port Richey, FL
02.2024 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
CEO
The Volunteer Way
Port Richey, FL
07.2017 - Current
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
- Monitored budgetary expenditures across multiple departments to ensure fiscal responsibility.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Facilitated board meetings and provided leadership guidance to senior management.
- Maintained open communication channels between departments to maximize efficiency and productivity.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Managed and trained cashiers on proper cash handling procedures.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
Education
Associate of Science - Medical
Webster College
New Port Richey, FL 12.1998 - 06.2000
Skills
- Customer Relations
- Data Entry
- Decision-Making
- Training & Development
- Self-Directed
- Team building
- Basic Math
- Multitasking
- Team Management
- Organization and Time Management
- Supervision and leadership
- Dependable and Responsible
- Drawer balancing
- Payment Processing
- Payment Collection
- POS Systems
- Cash Handling
- Written and verbal communication
- Daily Reporting
- Credit and cash transactions
Timeline
Retail Sales Associate
CURV Exchange Port Richey Plus Size Boutique
02.2024 - Current
CEO
The Volunteer Way
07.2017 - Current
Associate of Science - Medical
Webster College
12.1998 - 06.2000
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