Summary

Overview

Work History

Education

Skills

Timeline

Nicole Cevallos

Sealy,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26

26

years of professional experience

Work History

Secretary

Manuel Lopez Construction

01.2020 - 11.2023

Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Reviewed and prepared correspondence letters and emails.
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Maintained daily report documents and invoices.
Scheduled appointments and conducted follow-up calls to clients.

Owner

FN Lopez Construction

03.2016 - 12.2020

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Front Desk Agent

Holiday Inn Express Hotel

02.2013 - 01.2015

Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Dispatcher

Andy's Wrecker Service

11.2012 - 12.2013

Communicated with drivers and personnel to coordinate timely arrival times.
Maintained updated and detailed records of calls in physical and electronic database.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Communicated with customers to provide updates on arrival times and address updates.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Special Service Desk Associate

Home Depot

01.1998 - 11.2010

Coordinated with third-party vendors to resolve complex customer issues when necessary.
Developed strong relationships with customers through proactive follow-ups and personalized service interactions.
Maintained comprehensive knowledge of products and services to effectively assist customers.
Managed multi lined phone system of inbound calls while maintaining professionalism and attention to detail.

Education

Medical Billing And Coding

Kaplan College, Houston, TX

11.2013

High School Diploma -

Sealy High School, Sealy, TX

05.1992

Skills

Customer Service
Verbal and written communication
Office Administration
Organization
File Management
Confidentiality understanding

Multi-Line Phone System
Scheduling and calendar management
Clerical Support
Invoice Processing
Multi-line phone proficiency
Keyboarding skills

Timeline

Secretary - Manuel Lopez Construction

01.2020 - 11.2023

Owner - FN Lopez Construction

03.2016 - 12.2020

Front Desk Agent - Holiday Inn Express Hotel

02.2013 - 01.2015

Dispatcher - Andy's Wrecker Service

11.2012 - 12.2013

Special Service Desk Associate - Home Depot

01.1998 - 11.2010

Kaplan College - , Medical Billing And Coding

Sealy High School - High School Diploma,