Microsoft word
Nicole Chaira
Hemet,CA
Summary
With a proven track record at Metro by T-Mobile, I excel in operational budgeting and fostering team leadership, enhancing store performance and customer satisfaction. My strategic approach and outstanding communication skills have significantly boosted revenue, demonstrating my ability to meet and exceed employer expectations.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Store Manager
Metro by T-Mobile
10.2022 - 07.2024
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Mobile Expert
Metro by T-Mobile
03.2020 - 10.2022
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
Warehouse Picker
Ross Distribution Center
02.2018 - 03.2019
- Maintained clean and safe work environment.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Kept work areas neat, clean and free from debris.
- Maintained store assets with effective loss prevention strategies.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Greeted store customers and discussed needs.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Picked and packed order items.
Education
High School Diploma -
Hemet Adult School
Hemet, CA05-2025
Skills
- Hourly shift management
- Promotional planning
- Store operations oversight
- Operational budgeting
- Reliable
- Personnel development
- Recruiting and hiring
- Inventory control
- Retail inventory management
- Retail merchandise quality standards
- Shift scheduling
- Team leadership and coaching
- Employee scheduling
- Accurate cash handling
- Store displays
- Customer service
- Store opening and closing procedures
- Team motivation
- Strategic thinker
- Outstanding communication skills
- Recruitment and hiring
- Inventory management
- Multitasking and organization
- Store operations
- Sales professional
- Bank and safe deposits
- Sales coaching
- Employee training
- Supply ordering
- Team building
- Staff management
- Team leadership
- Accurate money handling
- Performance reviews
- Opening and closing procedures
- Friendly and positive
- Relationship building and management
- Bank deposit procedures
- Staff supervision
- Training and mentoring
- Documentation and reporting
- Customer service management
- Advertising and marketing
Software
Excell
Google sheets
Timeline
Store Manager
Metro by T-Mobile
10.2022 - 07.2024
Mobile Expert
Metro by T-Mobile
03.2020 - 10.2022
Warehouse Picker
Ross Distribution Center
02.2018 - 03.2019
High School Diploma -
Hemet Adult School
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