Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Chandler

Hillsborough,NC

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

4
4
years of professional experience

Work History

Computer Hardware and Networking Technician

United Parcel Service, UPS
Charlotte, NC
04.2022 - Current
  • Offered technical support to operations of 50 or more UPS employees.
  • Worked on new facility project in Mebane, NC consisting of configuring 200+ cameras, 100+ switches, VoiP systems, etc.
  • Configured, installed, and tested newly implemented technologies for a Smart Package Smart Facility (SPSF) project prior to deployment in operation environments.
  • Coordinated with vendors for repair and replacement of faulty hardware components under warranty agreements.
  • Maintained and troubleshot computer hardware, software, and network issues.
  • Diagnosed complex hardware problems using error logs, system analysis tools, and diagnostic utilities.
  • Installed and configured network routers, switches, and wireless access points for large-scale networks.
  • Deployed new workstations with operating systems, applications, and settings according to company standards.
  • Provided technical support to end users in person or remotely via phone, email, chat.
  • Troubleshot network or connectivity problems for users or user groups.
  • Managed the inventory of network devices including components like cables, connectors.

Training and Development Supervisor

Buffalo Wild Wings
Charlotte, NC
07.2020 - 09.2022
  • Directed and supervised team of 15 employees in daily operations.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Collected, arranged, and input information into database system.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Evaluated employee performance through periodic reviews and documented results accordingly.

Education

Bachelor of Science - Business Administration And Management

Johnson C Smith University
Charlotte, NC
05-2019

Skills

  • Project Management
  • Technical Support
  • Technical Problem Solving
  • Advanced Troubleshooting
  • Multitasking
  • Time Management
  • Adaptability and Flexibility
  • Attention to detail
  • Teamwork and Collaboration
  • Customer Service
  • Organizational Skills
  • Written and Verbal Communication Skills
  • Leadership Skills

Timeline

Computer Hardware and Networking Technician

United Parcel Service, UPS
04.2022 - Current

Training and Development Supervisor

Buffalo Wild Wings
07.2020 - 09.2022

Bachelor of Science - Business Administration And Management

Johnson C Smith University

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Nicole Chandler