Nicole Chanel Bullock
Charlotte,NC
Summary
Experienced Client Services/Account Manager with a proven track record of building strong relationships and exceeding client expectations. Seeking a dynamic company to leverage skills in driving business growth and fostering long-term partnerships. Passionate about delivering exceptional customer service and developing innovative strategies to drive revenue. Eager to contribute expertise in account management and client retention to a team-oriented organization focused on achieving success.
Overview
19
19
years of professional experience
Work History
Account Manager/Customer Service - Call Center
GOVERNMENT MARKETPLACE
06.2021 - Current
- Made approximately 200 outbound calls per day soliciting business owners who may be qualified for government contracts.
- Handled various inbound or outbound provider calls which include researching, resolving, and documenting issues.
- Screened and passed on the most qualified applicants to Senior Management per company guidelines.
- Reviewed candidate database to identify potential business partners for eligibility in government contracting.
- Ensured accurate collection of data while on the phone.
- Acted as primary point of contact with customers.
- Provided ongoing Customer Service and built relationships with new customers to ensure satisfaction.
- Helped schedule appointments for clients to discuss products and answer questions.
- Managed and prioritized support channels with speed and accuracy.
- Troubleshot issues and provided assistance to a broad base of customers.
- Recommended improvements to current workflows and provided relevant knowledge.
- Provided best practices on how to more efficiently run processes.
- Suggested creative solutions or workarounds when possible.
Human Resource Generalist
WALMART ECOMMERCE
07.2019 - 05.2021
- Company Overview: Remote Call Center
- Actively recruited members by phone to the company eCommerce division.
- Interviewed members who applied on the correct HR Portal within People Solutions Contact Center.
- Updated member information on electronic records system.
- Assisted members with filling out paperwork through electronic kiosks, as needed.
- Fielded question from members.
- Updated/ managed database of confidential employee files for accuracy and compliance.
- Proficiency with Microsoft Office and ability to utilize the internet.
- Workday, ServiceNow software system.
- Remote Call Center
Loan Processor/Customer Service
SMALL BUSINESS ADMINISTRATION
11.2016 - 06.2019
- Company Overview: Remote Special Counsel/Adecco Staffing, Contract Services
- Researched and interpreted policy information for borrowers impacted by Covid 19 Disaster Relief.
- Demonstrated time management and organizational skills.
- Reviewed loan documentation for accuracy.
- Ensured each document reviewed met governmental compliance guidelines.
- Determination of legal requirements for economic disaster relief loans.
- Remote Special Counsel/Adecco Staffing, Contract Services
Paralegal - Documentation Review
INTEGREON
03.2012 - 03.2016
- Company Overview: Charlotte, NC Hybrid Remote Legal Services, Contract Services
- Examined documents for the following four factors: relevance, responsiveness, privilege, and confidentiality.
- Demonstrated excellent written and verbal communication.
- Determined if data breach and specific information has been exposed for individuals as well as private companies.
- Summarized, tabbed, highlighted, charted, and collected certain documents or information gleaned from the documents as determined by the companies seeking legal representation.
- Created privilege and redaction logs.
- Charlotte, NC Hybrid Remote Legal Services, Contract Services
Senior Academic Advisor
PURDUE UNIVERSITY GLOBAL
09.2006 - 12.2011
- Company Overview: Fort Lauderdale, FL Higher Education
- Answered inbound calls from students and assist with questions regarding their chosen degree program, admissions requirements, degree planning, etc.
- Made outbound calls to follow up with students on next steps for their academic success.
- Took accurate notes on students account to stay updated on degree progress.
- Provided exceptional customer service to our students and other university employees primarily over the phone but also in email communication.
- Expertly navigated all student issues to complete and accurate resolution, utilizing knowledge of online programs and university policies to connect students with the correct person or department when needed.
- Built rapport with students to provide them with a personal connection to the university and to enhance the potential for long-term enrollment retention.
- Utilized multiple systems and resources while working with students.
- Fort Lauderdale, FL Higher Education
Education
Bachelor of Science -
Kaplan University -PURDUE UNIVERSITY GLOBAL
Skills
- Proven experience in customer support or a related field
- Excellent communication skills, both written and verbal
- Ability to empathize with customers and provide solutions in a timely and professional manner
- Strong problem-solving skills with the ability to think critically and analytically
- Proficient in using customer relationship management (CRM) software and other relevant tools
- High-speed internet connection and a suitable home office setup for remote work
- Comfortable adapting to new technologies and processes
Timeline
Account Manager/Customer Service - Call Center
GOVERNMENT MARKETPLACE
06.2021 - Current
Human Resource Generalist
WALMART ECOMMERCE
07.2019 - 05.2021
Loan Processor/Customer Service
SMALL BUSINESS ADMINISTRATION
11.2016 - 06.2019
Paralegal - Documentation Review
INTEGREON
03.2012 - 03.2016
Senior Academic Advisor
PURDUE UNIVERSITY GLOBAL
09.2006 - 12.2011
Bachelor of Science -
Kaplan University -PURDUE UNIVERSITY GLOBAL
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