Nicole ChaneyDillon
Corona,CA
Summary
Administrative professional who is self- motivated, flexible, interpersonal, with excellent written and verbal skills. Highly organized and detail-oriented with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Canvas Coffee
Crossroads Christian Church
11.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Daily quality control of essential goods, products and appliance maintenance.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Fulfilled monthly financial reporting responsibilities through Nexonia and Intacc.
- Weekly product ordering to to keep shop stocked.
- Attend weekly Supervisor Meeting.
- Create memorable experiences for customers while creating personalized handcrafted beverages.
- Increased sales by 10%
Copy Center Coordinator
Crossroads Christian Church
Crossroads Christian Church
05.2018 - 11.2021
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems.
- Aided colleagues, managers and customers through regular communication and assistance.
- Entered data, generated reports and produced tracking documents.
- Entered and maintained departmental records in company database.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Led comprehensive staff member training covering key topics.
- Drove workflow improvements by streamlining processes.
- Contributed to creative process through original ideas and inspiration.
- Established and maintained productive, professional working relationships to promote beneficial project results.
- Ordered and maintained adequate supply of materials, supplies and equipment.
- Resolved client concerns quickly and professionally to maintain respectful and productive project environment.
- Learned and adapted quickly to new technology and software applications
- Developed and maintained courteous and effective working relationships
- Strengthened communication skills through regular interactions with others
Copy Center Clerk
Crossroads Christian Church
03.2017 - 05.2018
- Prioritized workload to achieve maximum output and meet team members deadlines
- Adjusted equipment and computer interface to print various sized projects using different paper stocks
- Placed orders and answered team members questions in- person, through email and over phone to maximize customer service
- Implemented quality control measures to check projects for accuracy and efficiency
- Enabled printing by loading materials and setting inking mechanisms to complete work orders
- Reviewed work orders and job instructions to verify correct quantities and materials and make adjustments to meet expected needs
- Promoted to Copy Center Coordinator in little over 12 months of employment
- Adhered to timelines and managed priorities to meet milestones and deadlines
- Documented finished work to keep supervisors informed of production activities
Assistant
Daycare
09.2015 - 07.2017
- Managed crafts and other hands-on activities to engage kids and promote development
- Enforced rules to teach good manners and maintain safe environment
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play
- Secured indoor and outdoor premises to protect children
- Read aloud and played alphabet games to encourage early literacy
- Recorded behavior, food and medication dispensing information
- Observed and monitored children to identify developmental strengths and target enrichment activities
- Discussed developments, behavior and concerns with parents or guardians
- Balanced schedules to promote optimal rest, play and educational periods
- Implemented warning and timeout strategies to encourage good behavior.
Logistics Assistant
Crossroads Christian Church
07.2012 - 03.2014
- Assisted Director with Children's Department logistics and events
- Managed receptionist area, including greeting visitors and responding to in-person requests for information and tours
- Maintained up-to-date agenda for department staff and team members
- Established working relationships with team members and staff members
- Served as central point of contact for team members needing to gain access to supplies for service
- Created and maintained team member scheduling
- Re-evaluated and implemented new ideas to enhance team member's performance for effective customer service
- Managed Children's Ministry in Director's absence
- Managed over 30 team members
Education
AA degree - Biblical Studies, Biblical Foundation, Worship Arts
Cottonwood Leadership College
06.2009
Skills
- Scheduling and calendar management
- Multitasking
- Customer service
- Team management
- Office management software
- Problem solver
- Detail oriented
- Data Integrity
- Professional Correspondence
- Administration and Operations
- Store Opening and Closing
- Administration and Reporting
- Daily Cash Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Shift Supervisor
Canvas Coffee
11.2021 - Current
Copy Center Coordinator
Crossroads Christian Church
05.2018 - 11.2021
Copy Center Clerk
Crossroads Christian Church
03.2017 - 05.2018
Assistant
Daycare
09.2015 - 07.2017
Logistics Assistant
Crossroads Christian Church
07.2012 - 03.2014
AA degree - Biblical Studies, Biblical Foundation, Worship Arts
Cottonwood Leadership College