Nicole Charles
Kalamazoo
Summary
I am a diligent pharmacy technician and experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care. I have developed strong organizational and data management skills in a fast-paced pharmaceutical environment. Transitioning to a new field, bringing experience in managing detailed records and ensuring accuracy under pressure. Looking to leverage these skills in a dynamic and challenging new role. I am a driven Pharmacy Technician with a proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Moore Family Pharmacy
08.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Camp Counselor
YMCA Child Development Center
06.2023 - Current
- Conducted pre-camp orientation sessions for new campers and parents.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Assisted in developing weekly lesson plans for various age groups.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Enforced safety rules while supervising high ropes course activities such as zip lining and rock climbing walls.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Communicated regularly with parents regarding their child's progress at camp.
Barista
Bigby Coffee
06.2022 - 06.2023
- Operated cash registers to process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Adhered to health department regulations concerning sanitation standards.
- Stocked shelves with ingredients needed to make coffee drinks.
- Created promotional displays for advertising special events or promotions at the cafe.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Food Expeditor
Old Mill Tavern
06.2021 - 06.2022
- Plated dishes according to established presentation standards before sending them out.
- Provided guidance on restaurant policies to new employees or trainees.
- Responsible for accurately and efficiently expediting food orders from the kitchen to the guests.
- Monitored inventory levels and replenished supplies as needed.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Received orders from wait staff via POS system and relayed them back to kitchen staff.
- Followed proper safety guidelines when handling hot food items or sharp objects in the kitchen area.
- Maintained knowledge of menu items and specials in order to answer questions from guests or servers.
- Conducted regular cleaning tasks such as wiping down counters, organizing shelves, sweeping floors.
- Verified accuracy of order tickets prior to delivering food items to tables.
Education
Associate of Science - Nursing
Kellogg Community College
Battle Creek, MI05-2027
Skills
- Activity Planning
- Group activity implementation
- Positive Reinforcement
- Equipment Inspection
- Child Supervision
- Emergency Response
- Parental Communication
- Relationship Building
- First Aid
- Team Leadership
- Peer Mentoring
- Staff Management
- Creative Mindset
- Decision-Making
- Child development knowledge
- Creative and Energetic
- Life Skills Development
- Compassionate communication
- Documentation And Reporting
- Positive relationships
- Staff Development
- Positive Engagement
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Labeling accuracy
- Drug safety
- Drug inventory control
- Pharmaceutical calculations
- Stocking shelves
- Processing payments
- Interpreting and processing medication orders
- Healthcare regulations
- Medication labels
- Drug inventory management
- Secure storage of medications
- Drug interaction awareness
- Dosage form preparation
- Drug storage procedures
- Updating medication histories
- FDA drug safety guidelines
- Drug utilization review
- Staff development
- OTC recommendations
- Drug monitoring
Affiliations
- During my free time, I have been an assistant softball coach, coaching 12U travel softball. I did this for two summers; sadly, the summer of 2024 was my last season with the team.
- On Monday nights I join a bible study, fellowship with a wonderful group of girls, and make new friendships.
- I enjoy playing Pickleball with friends and family as well as spikeball!
Certification
- I am CPR certified
- I have a drivers license
Languages
English
Professional
Contact
Kalamazoo, MI 49009-5459
Education and Training
true,other,Battle Creek, MI
Timeline
Pharmacy Technician
Moore Family Pharmacy
08.2024 - Current
Camp Counselor
YMCA Child Development Center
06.2023 - Current
Barista
Bigby Coffee
06.2022 - 06.2023
Food Expeditor
Old Mill Tavern
06.2021 - 06.2022
Associate of Science - Nursing
Kellogg Community College
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