Nicole Chastang
Eclectic
Summary
Accomplished professional with over 20 years of experience in multiple practices and business operations. With over 10 years of experience in management, administration, and data entry. Proven ability to complete assignments, meet deadlines with limited supervision, aspire to learn new skills quickly, and take charge of daily tasks. Detail-oriented, with strong organizational skills and time management. Skilled in policy management, claims processing, and regulatory compliance. Excel at communication, problem-solving, and adaptability to meet complex challenges in fast-paced environments. Proactively making recommendations and assisting in the implementation of internal process improvements to maximize productivity, workflow, and all aspects of an office.
Overview
18
18
years of professional experience
Work History
Front Desk/Administrative/Billing and Insurance Coordinator
Smiles from Us dba Montgomery, Prattville and Pike Road Pediatric Dentistry & Family Orthodontics, P.C.
Montgomery
01.2007 - Current
- Responsibilities include answering the phone, checking messages, scheduling appointments, checking patients in a timely manner, and checking them out.
- Scan all transferring patients' records and referrals, and then attach them to the charts.
- I handle the email account that all X-rays go to and from when patients are new, or moving to another dentist or area.
- Print routing slips daily for hygiene and doctors.
- Make sure all the charges are entered into each patient's charts correctly, daily.
- Monitor and address all inquiries from patients, providers, and insurance companies regarding billing, coding, and eligibility.
- Manage and process insurance claims for the practice.
- I have developed and maintained positive relationships with insurance companies to ensure timely, accurate payment of claims.
- Post insurance payments daily, and manually enter primary and secondary claims on insurance websites.
- Work up and submit collection accounts.
- Balance daily for billing and insurance.
- Assisted the office manager with the daily tasks, which included handling the deposit, other reports, and any other front desk obligations.
- Analyzed weekly and monthly financial reports and reviewed accounts receivable reports and insurance contracts to facilitate revenue cycle management.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Conducted research related to insurance policies and procedures to ensure compliance with applicable regulations.
- Coordinated communication between insurance providers and patients to ensure clear understanding of coverage.
- Ensured timely filing of insurance claims to avoid lapses and penalties.
- Submitted insurance claims and followed up on denials or discrepancies to ensure prompt payment.
- Validated insurance and advised patients of benefits and coverage.
Co Owner
The Craft Bar and Grill, Outpost, The Social
Enterprise
01.2019 - 01.2022
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Front-of-house personnel should maintain adequate staffing and minimize overtime.
- Organized special events in the restaurant, including reservations, promotions, and catered luncheons.
- Delegated work to staff, setting priorities and goals.
- Promote a positive atmosphere, and go above and beyond to guarantee that each customer receives exceptional food and service.
- Navigated all sections of the restaurant and assisted in areas that needed more assistance.
- Met, greeted, and encouraged feedback from customers, and used feedback to implement positive changes within the restaurant.
- Established and maintained relationships with suppliers and vendors to secure favorable terms and ensure supply chain reliability.
- Engaged in community and industry events to network, promote the business, and stay informed on market developments.
Front Desk/Clerical/Data Entry
Enterprise Dental Associates
Enterprise
01.2018 - 01.2019
- Responsibilities include answering the phone, checking messages, scheduling appointments, checking in patients in a timely manner, and checking them out.
- Worked effectively in team environments to make the workplace more productive.
- Approached patients and engaged in conversation through the use of effective interpersonal and people skills.
- Verifying and changing insurances, write-offs, and adjustments on accounts.
- Post payments over the phone, and for services rendered that day.
- Handle draft accounts for people who were past due on their accounts.
- Scan all transferring patients' records that are received, and then attach them to the charts.
- I handle the email account that all X-rays go to and from when patients are new, or moving to another dentist or area.
- Prioritized and organized tasks to efficiently accomplish service goals.
Office Manager
Smiles from Us dba ToothBuds at Lagoon Park
Montgomery
01.2016 - 01.2018
- Managed all front desk operations, including phone calls and customer service inquiries.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Monitored inventory of dental supplies and placed orders when necessary.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Robert E Lee High School
Montgomery, AL05-1996
Some College (No Degree) -
Troy University
Troy, ALSkills
- Leadership
- Time management
- Problem solving
- Customer service
- Communication
- Data analysis
- Bookkeeping
- Computer skills (software includes Dentrix, IMS, Word Office, Excel, Power Point, Cloud 9, Dauphin, Eaglesoft, POS, QuickBooks)
References
References available upon request.
Timeline
Co Owner
The Craft Bar and Grill, Outpost, The Social
01.2019 - 01.2022
Front Desk/Clerical/Data Entry
Enterprise Dental Associates
01.2018 - 01.2019
Office Manager
Smiles from Us dba ToothBuds at Lagoon Park
01.2016 - 01.2018
Front Desk/Administrative/Billing and Insurance Coordinator
Smiles from Us dba Montgomery, Prattville and Pike Road Pediatric Dentistry & Family Orthodontics, P.C.
01.2007 - Current
High School Diploma -
Robert E Lee High School
Some College (No Degree) -
Troy University
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